Commercial Fleet Service Advisor

Commercial Fleet Service Advisor

Sanderson Ford is seeking an experienced Commercial Fleet Service Advisor to join our Commercial Truck & Fleet Service Team. This position works directly with business clients, fleet accounts, and heavy-use customers who depend on fast turnaround times and accurate communication.

If you thrive in a high-volume environment, understand commercial truck service operations, and know how to build long-term client relationships, this is a high-impact and high-earning opportunity.

Responsibilities

• Greet commercial customers and fleet drivers professionally, in person and by phone
• Open, update, and close repair orders with complete and accurate documentation
• Clearly document vehicle concerns and verify commercial service needs
• Communicate repair timelines, status updates, and approval requests
• Coordinate with dispatch and technicians to manage workflow and meet deadlines
• Present recommended maintenance and repair services
• Review multi-point inspection results with customers
• Maintain relationships with business accounts, government clients, and fleet managers
• Monitor repairs through completion and conduct follow-ups to ensure satisfaction
• Ensure warranty and repair documentation complies with Ford OEM guidelines
• Submit and administer fleet billing arrangements
• Contribute to a clean, safe, and organized service environment

Qualifications

• 12+ years of experience as a Service Advisor (commercial truck advisor experience strongly preferred)
• Strong knowledge of Ford trucks, diesel engines, and fleet vehicle maintenance
• Excellent communication skills with ability to manage high call and repair order volume
• Ability to interpret and clearly explain repair recommendations to commercial clients
• Professional, customer-focused approach with ability to build trust quickly
• Strong organizational skills and attention to detail
• Proficiency with DMS/CRM systems and OEM service platforms
• Valid drivers license with clean driving record

Benefits

• Competitive pay
• Flexible work schedule
• New and used vehicle purchase discounts
• State of the art facility
• Completely indoor and climate controlled service center
• Service and parts discounts
• Health insurance
• Dental and vision coverage
• Life and disability insurance
• PTO and sick leave
• 401(k) retirement plan
• Paid vacation and holidays

Why Join Sanderson Ford

Sanderson Ford is a long-standing, family-owned dealership serving the Glendale and Phoenix area. Were committed to supporting our technicians with the tools, training, and leadership needed to succeed while maintaining a respectful, team-driven work environment.

Sanderson Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any protected characteristic. All qualified applicants are encouraged to apply.