Front Desk Coordinator

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Pyramid Healthcare, a nationally recognized leader in behavioral health and addiction treatment, is seeking a dedicated Front Desk Coordinator to join our Altoona Outpatient team .

Our outpatient center provides evidence-based, client-focused therapy that supports individuals on their path to long-term recovery. With a strong clinical team and mission-driven leadership, we offer a collaborative environment where team members can grow professionally while making a meaningful impact in the community.

If you're passionate about supporting individuals in recovery and thrive in a fast-paced healthcare setting, we encourage you to apply.
Schedule

• Monday-Thursday: 8:30am-5:00pm
• Friday: 8:30am-2:30pm

Position Overview

As a Front Desk Coordinator, you will play a key role in supporting daily operations of our outpatient clinic. This position serves as the first point of contact for clients and ensures a welcoming, organized, and efficient front office environment.
Essential Duties & Responsibilities

• Manage front office operations for the facility
• Greet and assist clients entering the treatment center
• Oversee appointment scheduling and coordination
• Maintain, file, and transfer medical records
• Perform clerical and administrative tasks (phones, mailing, filing, copying, faxing, typing)
• Order and maintain office and client supplies
• Assist with intake processes and billing documentation
• Manage office equipment and coordinate with vendors
• Handle petty cash
• Ensure a clean, organized, and professional office environment
• Perform other duties as assigned

Required Qualifications
Education & Experience

• High school diploma required; bachelor's degree preferred
• Administrative or front office experience preferred
• Experience in behavioral healthcare, mental health services, or addiction treatment is a plus

Knowledge, Skills & Abilities

To be successful in this role, candidates should demonstrate:

• Proficiency in Microsoft Office
• Knowledge of federal and state compliance standards in behavioral healthcare
• Ability to learn new systems, including electronic medical records (EMR) software
• Strong written, verbal, and interpersonal communication skills
• Ability to respond appropriately in high-risk or crisis situations

Why Join Pyramid Healthcare?

• Work with a leading national behavioral health provider
• Support meaningful recovery in a mission-focused environment
• Be part of a collaborative, compassionate team delivering evidence-based care
• Opportunity for professional growth and development

If you're passionate about helping others and committed to delivering high-quality care, we encourage you to apply today !

***Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.***

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.