Automotive Service Advisor

Product Specialist

Join a winning team where you can find success and a way to change your lifestyle. The Matthews Way, we are offering a career opportunity in a fast-paced, exciting work environment which can be challenging and rewarding. You will be responsible to assist our clients through their purchase process with an emphasis on customer service.

Matthews Kia is a company that is built on the principles of integrity, customer service, personalization and treating everyone equally. If you are a passionate person with a love for people, customer service, and the ambition to excel in a professional environment, a position as a Product Specialist is perfect for you!

Matthews Kia is family owned and operated. Our team works in an encouraging, diverse and fun environment that cultivates a work and life balance. This positive work environment provides an exceedingly sensational customer experience and is a big part of why 99% of our guests and customers would refer us to their friends, loved ones and family.

Responsibilities:

• Assist all customers in selecting suggested service in a friendly, professional, and efficient manner
• Utilize walk around process to increase customer awareness of vehicle condition and build rapport
• Generate service order estimates/quotes for customers
• Schedule appointments and maintain an organized schedule
• Conduct post-repair follow up
• Resolve customer complaints
• Maintain value, quality, and integrity

Qualifications (Education, Experience, Certifications, Licenses):

• Minimum high school diploma or GED equivalent required
• Service Advisor experience a plus
• Excellent communication and customer service skills
• Ability to work Monday to Saturday
• Strong Computer & Phone Skills
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment
• Current, valid drivers license and satisfactory Motor Vehicle Report (MVR)
• Drug-Free Workplace

*All potential employees must pass pre-employment testing including a background check

Benefits:

• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical and dental coverage available after 2 month period
• Paid vacation

Job Type: Full-time