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Counterperson

United Refrigeration

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions
  • Greet customers promptly and courteously by name (if known)
  • Answer telephones promptly and courteously identifying yourself and the company
  • Provide professional and knowledgeable assistance to customers
  • Provide accurate and timely execution of customer's orders, requests and other services
  • Enhance customer orders by asking if other products are needed that were not specifically requested
  • Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
  • Load and unload company, customer and outside carrier vehicles using proper equipment
  • Break down and put away stock
  • Regular and punctual attendance
  • Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed
Other Job Functions
  • Follow-through/follow-up on promises and commitments made to customers
  • Make deliveries as needed
  • Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
  • Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
  • Perform related jobs as required
Qualifications

Physical Demands
  • Requires moving, lifting, and carrying up to 75 pounds
  • Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
  • Requires exposure to chemicals and solvents
  • Requires manual dexterity and eye-hand coordination for data input
Skills and Abilities
  • Ability to cross-reference and recommend substitute products
  • Ability to get along with customers and other employees, follow directions and work under pressure
Equipment
  • Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
  • Fork lift
Education/Knowledge
  • Basic knowledge of heating, air conditioning and refrigeration
  • Learn and understand United's product offering as well as rest of industry
  • Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.
Work Conditions
  • Overtime required during off-season and mandatory during season and inventory
  • Saturdays as required by location and season.
  • Heated store area
  • Unheated warehouse area
  • Concrete floors
Vacancy posted 2 days ago
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