Delivery Governance Leader

Delivery Governance Leader CAF77: CCS - CIB, 13995 Pasteur Boulevard, Palm Beach Gardens, FL, 33418 USA Job ID: 30200847 Job Category: Digital Technology About this role: The Delivery Governance Leader – Digital is accountable for defining, operating, and continuously evolving the enterprise-wide delivery governance model for Digital initiatives, while also serving as the Global SOX Coordination Lead for Digital and Technology delivery. This role ensures that digital programs, products, strategic initiatives (AI Roadmap, Build & Run etc.) and platforms are delivered predictably, efficiently, and in alignment with business strategy—while maintaining strong controls over scope, cost, timelines, quality, and risk. As the single point of accountability for Digital delivery governance, SOX program execution and CCM (Change Control Management), this role acts as a strategic bridge between strategy, execution, and assurance. It enables consistent, scalable delivery across the EDPS and Digital organization, while ensuring compliance with SOX controls through close partnership with Internal Audit leadership (Director level and above), PwC, Cyber Security Team and application owners across a global portfolio of 600+ applications. The role also owns Continuous Change Management (CCM) for the Digital landscape, including control execution, defect remediation, preventive maintenance, and disciplined weekly reporting—providing enterprise level visibility, risk mitigation, and audit readiness at scale. The role provides enterprise level visibility and confidence to senior leadership by embedding strong governance, audit readiness, and risk management into day-to-day delivery—ensuring that speed, agility, and innovation are balanced with disciplined controls and regulatory compliance. Key Responsibilities 1. Delivery Governance, Frameworks, and Playbooks Define, own, and continuously enhance the Digital Delivery Governance framework across agile, hybrid, and waterfall delivery models. Establish and enforce enterprise standards, policies, and guardrails for planning, execution, monitoring, and closure of digital initiatives. Ensure consistent and fit‑for‑purpose application of methodologies (Agile, Scrum, Kanban, PMI) based on initiative complexity, risk profile, and business impact. Design and operate stage gates, delivery of health checks, risk assessments, and executive delivery reviews to drive predictability and early issue detection. Provide senior leadership with transparent, data‑driven insights on delivery performance, risks, and corrective actions on strategic initiatives like build & run. Run special projects or strategic initiatives from definition to execution. 2. Global SOX Coordination, CCM and Audit Oversight Serve as the Global SOX Coordinator for Digital, owning end-to-end SOX execution, audit readiness, and issue remediation across the Digital application landscape. Act as the primary interface with Internal Audit leadership (Directors and above based in the CIB office) and external auditors (PwC) for all Digital SOX matters. Coordinate SOX activities across 600+ global applications, working closely with application owners, product teams, AMS partners, and COE leaders. Lead SOX walkthroughs, evidence reviews, deficiency assessments, and management responses; ensure timely closure of audit findings and control gaps. Drive standardization, automation, and continuous improvement of SOX processes to reduce operational friction while strengthening control effectiveness. Provide executive‑level assurance on SOX compliance, risk exposure, and remediation status. 3. Portfolio & Demand Management Govern the digital portfolio, ensuring alignment with strategic priorities, OKRs, and COE capacity. Facilitate intake, prioritization, and capacity planning processes. Provide executive visibility into portfolio status, dependencies, risks, and value realization. 4. Performance Management & Metrics Define, track, and report delivery of KPIs such as predictability, velocity, time‑to‑market, quality, benefits realization, and stakeholder satisfaction. Implement and maintain executive and operational dashboards (e.g., Power BI, Jira, ServiceNow, Airtable, Asana). Identify delivery trends, systemic issues, and continuous improvement opportunities. 5. Risk, Dependency & Issue Management Proactively identify, manage, and elevate delivery risks, issues, and cross‑team dependencies. Ensure clear ownership and mitigation plans for critical risks. Facilitate resolution of organizational impediments impacting delivery. 6. Stakeholder & Executive Management Act as a trusted advisor to senior business, IT, and digital leaders. Prepare and lead steering committees, executive reviews, and QBRs. Ensure transparency and alignment on scope, timelines, costs, and value delivery. 7. Continuous Improvement & Delivery Maturity Drive continuous improvement of the digital operating and delivery model. Lead initiatives to standardize, simplify, and automate governance and reporting processes. Promote data‑driven, outcome‑focused, and accountability‑driven culture. Required Qualifications Bachelor’s degree. 8+ years of experience in digital, technology, or transformation delivery. 6+ years in portfolio, program, or PMO governance within digital environments. 3+ years working with agile delivery at scale. 3+ years of experience working with SOX execution and coordination. Travel – up to 25% of the time for this role. Preferred Qualifications Bachelor’s degree in Engineering, Computer Science, Business, or related discipline. Strategic and system thinking. Strong analytical and data‑driven mindset. Ability to influence without formal authority. Executive‑level communication and storytelling. Risk management and conflict resolution. Results‑oriented with a continuous improvement mindset. Requires expert to mastery knowledge obtained through advanced education, combined with experience. Advanced knowledge of related disciplines within work area and able to identify links and potential impact on projects, programs and systems. Pay Range The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr LRP Media Group