Social Services Manager

Social Services Manager - Family and Children's Medicaid (Applications) Economic Services Division of The Department of Community Resources

Please apply by: 7/27/2026

Please note candidates who applied previously for the below posting need not reapply and are continuing to be considered.

"Follow Your Calling, Find Your Career"



Salary Range: $95,409.00 - $120,000.00. This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Economic Services Division of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs.

Position Summary
Plan, coordinate, and manage the Family and Children's Medicaid programs. This position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.

This position provides opportunities for advanced professional growth in strategic planning and fosters high-level collaboration with local community organizations and state government partners to support effective program leadership and organizational impact.

Please note: The selected candidate will support the Department on-site 5 days a week in a fast-paced environment.


Location:
301 Billingsley Road
Charlotte, NC 28211

Essential Functions


• Provide oversight of the Family and Children's Medicaid program by using internal and external data to develop, implement, and evaluate strategies that improve program performance and ensure effective delivery of services.
• Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
• Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
• Review information with teams or staff members to provide guidance and direction in the delivery of services
• Establish performance objectives, conducts periodic reviews and monitors progress
• Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
• Review and audit staff cases and workloads to prioritize duties and referrals for new cases
• Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
• Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation
• Develop program goals, objectives, and strategies to provide direct assistance to customers
• Identify information and resources necessary to assess community needs
• Plan and assign responsibility for staff orientation and development
• May be required to staff shelters in the event of a disaster


Mecklenburg County Department of Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications

Experience:
Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program

Education:
Bachelor's Degree in Human Services or related field.

Combination of relevant education and relevant experience accepted: Yes

Preferred Qualifications
Previous Family and Children's Medicaid experience
Previous leadership or management experience
Current knowledge and experience with NC FAST
Experience with Sharepoint and Excel

Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Knowledge, Skills and Abilities

Knowledge of
• General social work principles and available resources
• Social services procedures, practices and methods
• Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
• Case management methods and techniques
• Services offered by the county and other local public and private community based service agencies
• Developing trends and best practices in the specific program area

Skills
• Supervising and evaluating employees
• Prioritizing and assigning work
• Managing and executing multiple tasks
• Maintaining various confidential records
• Evaluating records to ensure accreditation standards are met
• Exercising judgment and discretion
• Resolving conflict and crisis intervention
• Achieve and maintain effective relationships with clients, other professionals and the general public
• Preparing correspondence and comprehensive reports
• Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
• Working nights and/or weekends for positions in certain departments

Abilities
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals
• Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one's understanding of major business functions, industry trends and own organization's position to contribute to effective business strategies and tactics
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values

Computer Skills
Proficient in various computer programs including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.