Lead Customer Engineer

Job Description

Job Description

Lead Customer Engineer

Title: Lead Customer Engineer

Location: Santa Clara, CA

Compensation: $95K-$150K (DOE)

Position Overview
We are seeking a technical and customer-focused Lead Customer Engineer to drive complex, high-impact customer engagements. The role combines hands-on engineering with leadership: you will design, deploy, and optimize solutions involving interconnects, connectors, servers, and storage while coordinating cross-functional teams and ensuring successful outcomes for strategic customers.

Key Responsibilities

• Lead technical engagements with enterprise customers from discovery through design, implementation, and operational handover.
• Design and validate architectures that integrate interconnects, connectors, server platforms, and storage systems to meet performance, resilience, and scalability requirements.
• Perform hands-on deployment, configuration, and troubleshooting of hardware and firmware components including network interconnects and physical connectors.
• Collaborate with sales, solutions architects, product engineering, and support to produce clear technical proposals, statements of work, and implementation plans.
• Develop and maintain runbooks, diagrams, test plans, and documentation to ensure repeatable, reliable deployments and effective knowledge transfer.
• Mentor and coach customer engineers and field teams, driving technical excellence and continuous improvement across projects.
• Lead post-deployment activities including health checks, performance tuning, incident resolution, and escalation management.
• Serve as the customers trusted advisor, translating technical tradeoffs into clear business outcomes and guiding adoption of best practices and standards.
• Stay current with industry trends and vendor product roadmaps; contribute feedback to product teams and recommend enhancements based on customer experience.

Qualifications

• Bachelors degree in Computer Science, Electrical Engineering, Information Technology, or equivalent experience; advanced degree preferred.
• 2+ years of hands-on experience in customer-facing engineering roles or field engineering
• Deep technical knowledge of interconnect technologies and physical connectors (for example Ethernet, Fibre Channel, SAS, NVMe-oF, and their connector types) and experience integrating them with server and storage platforms.
• Proven experience with server hardware, storage arrays, SAN/NAS architectures, and associated firmware and management software.
• Strong troubleshooting skills across hardware, firmware, and networking layers; able to diagnose complex cross-domain issues in multi-vendor environments.
• Experience creating architecture designs, implementation plans, test procedures, and operational runbooks for enterprise deployments.
• Scripting or automation experience (Python, PowerShell, Ansible or similar) to automate validation, testing, and operational tasks.
• Excellent verbal and written communication skills with a track record of presenting to technical and executive stakeholders.
• Willingness to travel to customer sites as required and to work flexible hours during critical deployments and escalations

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Benefits

• Medical, Vision, Dental
• 401k

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 07/01/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at View email address on ziprecruiter.com to make arrangements.