IT System Administrator 1 (Systems Automation Specialist

IT System Administrator 1

Dive into the exciting world of Knowledge Management Systems/Automations team as an IT System Administrator 1, where, in our dynamic team, you will be at the forefront of revolutionizing how we manage information and streamline operations. Your mission? To create an innovative audit system that breathes life into our documentation, ensuring it stays fresh and relevant. Imagine being the architect of a system that automatically assesses documents for updates or archives, keeping our knowledge repository vibrant and up-to-date.

However, that is not all. You will be collaborating closely with our ServiceNow and Endpoint Engineering teams, harnessing the power of automation to supercharge our enterprise-level operations. Picture yourself creating ingenious workflows that turbocharge efficiency, audit, and error-handling these automated processes with finesse and testing their capabilities to perfection. Here is the kicker - you will have the creative freedom to explore new avenues for automation, pushing boundaries and redefining what is possible.

But wait! There is more excitement in store for you! You will also play a vital role in maintaining and optimizing our OIT Dell Premier Page, ensuring seamless functionality and empowering our staff with efficient access and support. Partnering with our Microcomputer/Network Specialist 1/2, you will help maintain permissions, provide top-notch training for staff, and ensure smooth sailing for all who navigate this digital realm.

Are you ready to embark on this journey, which brings new challenges and innovative opportunities every day? Join us in shaping the future of Knowledge Management Systems/Automations, where your skills and imagination will propel us to new heights of success!

The Office of Information Technology's goals are to Reduce Complexity, Improve Efficiency, and Encourage Creativity in order to securely provide better government services to all Alaskans.

The OIT/Knowledge Management/Automations section works as a team with Network Services (NS), Data Center, Policy, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure. They will also be working very closely with department Tier 2 staff and other OIT sections.

• AlaskaNow Knowledge Management/Automations go-to for establishing and guiding publishing standards for Enterprise and Departmental level articles and will maintain lifecycles of said articles by coordinating with departments to update or archive them.
• Rebuild and maintain the Knowledge Bases and promote their use for all the State of Alaska departments as a standard for all how-to guides, articles, etc.
• Establish standardized processes that can be automated for ease of use, simplification, reduction of manual steps to reduce common errors, and improving overall efficiency.
• Regularly partake in meetings with departmental representatives to determine required or wanted automated processes, take part in developing them, and ensure their successful integration in the appropriate systems.

We are a dynamic, diverse, high performing team where no two days are the same. Career advancement opportunities are available. You will have the opportunity to use your technical expertise to serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.

The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training plans to help you meet your career goals.

There are a multitude of advancement opportunities in the Office of Information Technology ranging from customer support, systems administration or programming, cyber security, and even networking. In this role you will have the opportunity to demonstrate your technical expertise and serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

The working social environment will center around telework. Regular attendance at daily/weekly meetings will be essential to stay abreast of ongoing projects.

This position is being recruited as a dual-location recruitment, and can be at either the 333 Willoughby Ave, 5th floor in Juneau, or 619 E Shipcreek Ave, Ste 232 in Anchorage. The daily work environment is a computer/technology or business office environment. We offer flexibility and value work/ life balance:

• A hybrid telework schedule may be an option once initial training is complete.
• We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
• We'll work with you on schedule adjustments for special situations.

We are interested in candidates who possess some or all of the following position specific competencies:

• Analysis and Assessment: Uses information technology in accessing, collecting, analyzing, maintaining, and disseminating data and information.
• Information Technology Performance Assessment: Knowledge of the principles, methods, and tools (for example, surveys, system performance measures) to assess the effectiveness and practicality of information technology systems.
• Process Control: Knowledge of the principles, methods, and procedures used for the automated control of a process, including the design, development, and maintenance of associated software, hardware, and systems.