SAP - IS-U Device and Work Management - Manager - Consulting - Location OPEN

Location: Anywhere in Country

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EY helps utilities organizations transform their operations through innovative SAP solutions that improve efficiency, enhance customer experiences, and support regulatory compliance. We work with clients across the utility value chain, helping them navigate complex business and technology transformations from strategy through execution.

We are seeking an SAP IS-U Device & Work Management Functional Manager to lead the end-to-end design and delivery of SAP IS-U Device and Work Management solutions. In this role, you will own the Device and Work Management workstream, define the functional approach, align SAP IS-U processes with metering and field operations, and ensure the solution supports reliable utility operations. You will lead functional teams and collaborate with business, technical, vendor, and program stakeholders to drive solution quality, integration, testing, deployment, and operational readiness.

Your key responsibilities

As a Manager in Technology Analysis, you will lead SAP IS-U Billing workstreams within complex utility transformation programs, providing functional leadership from solution design through deployment and stabilization. Your responsibilities will include:

As a Manager in Technology Analysis, you will lead SAP IS-U Device and Work Management workstreams within complex utility transformation programs, providing functional leadership from solution design through deployment and stabilization. Your responsibilities will include:

• Owning the SAP IS-U Device and Work Management workstream, including scope, target processes, solution decisions, delivery plans, quality, risks, and outcomes from discovery through deployment and post-go-live stabilization.
• Defining and governing the functional design for device lifecycle management, meter reading, field service, work execution, and operational controls.
• Leading requirements gathering, fit-gap assessments, solution workshops, and design reviews to translate utility metering, field operations, and business requirements into scalable and maintainable SAP IS-U solutions.
• Driving end-to-end integration across SAP IS-U and related platforms, including Advanced Metering Infrastructure (AMI), Meter Data Management Systems (MDMS), Energy Data Management (EDM), Geographic Information Systems (GIS), inventory, SAP Plant Maintenance, and mobile workforce solutions.
• Leading the design and delivery of device and field-work processes, including device lifecycle, meter reading, service orders, field execution, exception processing, and operational handoffs.
• Managing cross-workstream dependencies with Billing, Customer Service, Data Conversion, and other business and technology workstreams to ensure alignment across end-to-end utility processes.
• Developing and overseeing functional specifications, solution documentation, configuration standards, and design decisions to ensure consistency and quality across the workstream.
• Leading and coaching functional consultants, coordinating technical and vendor teams, establishing clear ownership, and driving timely resolution of functional and cross-workstream issues.
• Overseeing end-to-end testing and defect resolution for meter-to-cash processes, field completion, device and meter-reading scenarios, exception processing, integrations, and operational handoffs.
• Managing workstream scope, estimates, dependencies, risks, stakeholder decisions, and escalations while clearly communicating options and impacts to program and business leadership.
• Leading cutover, reconciliation, training, production readiness, support transition, and post-go-live stabilization activities.
• Building trusted relationships with client stakeholders and providing functional guidance on SAP IS-U Device and Work Management capabilities, solution decisions, and transformation priorities.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.

• Deep functional knowledge of SAP IS-U Device and Work Management and related utility metering and field-service processes.
• Strong understanding of device lifecycle management, meter reading, service orders, field-work execution, exception processing, and operational controls.
• Ability to translate complex utility business and operational requirements into scalable SAP IS-U functional designs.
• Proven ability to lead complex SAP transformation initiatives and client-facing engagements.
• Strong analytical, problem-solving, facilitation, and decision-making skills.
• Ability to lead cross-functional teams and manage dependencies across business, functional, technical, integration, and vendor workstreams.
• Strong written and verbal communication skills, with the ability to communicate complex solution decisions to both business and technology stakeholders.

To qualify for the role, you must have

• A bachelor’s degree.
• Typically, no less than 4 to 6 years of SAP IS-U or SAP Utilities experience, including substantial hands-on experience in Device Management, Work Management, meter reading, or related utility field processes, with 3+ years leading a functional workstream or team.

• Proven experience owning SAP IS-U Device and Work Management solution design and delivery through implementation, testing, deployment, and stabilization.
• Experience designing and delivering solutions across device lifecycle management, meter reading, service orders, field-work processes, and operational controls.
• Experience integrating SAP IS-U with related utility systems and capabilities, such as AMI/MDMS, EDM, GIS, inventory, SAP Plant Maintenance, and mobile workforce solutions.
• Experience leading requirements gathering, fit-gap analysis, solution workshops, functional design, testing, defect resolution, cutover, and operational readiness activities.
• Experience governing cross-functional integrations, testing, cutover, and operational readiness within complex utility transformation programs.
• Experience leading cross-functional teams, managing dependencies and risks, and driving decisions with business and technology stakeholders.
• Strong leadership, communication, planning, and stakeholder-management skills.
• Ability to balance business outcomes, solution quality, delivery constraints, and operational readiness.

Ideally, you’ll also have

• Prior consulting experience.
• Experience with SAP S/4HANA Utilities and modern AMI/MDMS or mobile workforce architectures.
• Experience with SAP Plant Maintenance, GIS, inventory, and related field-service solutions.
• Experience supporting electric, gas, and/or water utility field operations.
• Experience leading Device and Work Management capabilities as part of large-scale meter-to-cash or utility transformation programs.
• Knowledge of utility metering, field operations, regulatory requirements, and operational processes.

What we look for

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $171,200 to $285,300
  • Bay Area California offices – $178,400 to $297,200
  • All other offices locations in the US, including Sacramento – $142,600 to $261,500
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

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