Tier 1 Helpdesk Technician

INTERMOUNTAIN FARMERS ASSOCIATION , a regional agricultural cooperative, is seeking qualified and experienced individuals to fill the position of Tier 1 Helpdesk Technician at the IFA Corporate Office in Salt Lake City, Utah . Responsibilities Serve as the first point of contact for technical support requests via phone, email, and ticketing system. Diagnose, troubleshoot, and resolve basic technical issues related to desktop computers, laptops, mobile devices, printers, point of sale peripherals, and software applications. Assist users with password resets, account access with multi-factor authentication, and basic network connectivity problems. Install, configure, and deploy new IT equipment and software as directed. Accurately record, update, and document all support requests and resolutions in the IT ticketing system. Escalate complex or unresolved issues to Tier 2 support or other appropriate teams when necessary. Contribute to the internal knowledge base by creating and updating support documentation. Maintain a high level of customer service and follow up with users to ensure timely resolution and satisfaction. Qualifications Education: High school diploma or GED required. An associate's degree in Information Technology or a related field is preferred. Experience: 0-2 years of experience in an IT support or helpdesk environment is required; internships count. Technical Skills: Familiarity with Windows 10/11 operating systems. Proficiency with Microsoft Office Suite or Microsoft 365. Experience with a ticketing system (e.g., ServiceNow, Jira). Basic knowledge of Active Directory and Microsoft 365 Admin Center for password resets and user account management. Understanding of basic networking concepts. Soft Skills: Exceptional communication skills, both written and verbal. Excellent problem-solving and analytical abilities. Strong customer service orientation and a patient, professional demeanor. Ability to work effectively both independently and as part of a team. Detail-oriented with the ability to manage multiple priorities in a fast-paced environment. CompTIA A+ or other relevant technical certifications. Experience with remote support tools (Atera, Splashtop, Anydesk, etc.). BENEFITS: This is a full-time position that includes a comprehensive benefits package including medical and dental insurance, vision reimbursement plan, generous 401K matching, life insurance, long-term disability, vacation and sick time, paid holidays, employee discounts on store purchases as well many other incredible benefits. #J-18808-Ljbffr Intermountain Farmers Association (IFA)