Open Enrollment Customer Service Representative

Job Description

Job Description

Open Enrollment Customer Service Representative

Onsite in Murray, UT

Help People Make Confident Healthcare Decisions

Are you passionate about helping others, solving problems, and providing exceptional customer service? We're looking for an Open Enrollment Customer Service Representative to join our team during one of the most important times of the year. In this role, you'll be a trusted resource for brokers, members, and prospective customers, helping them understand their health insurance options and select the coverage that best fits their needs.

What You'll Do

As an Open Enrollment Customer Service Representative, you will:

• Assist brokers with the sale and enrollment of Individual Health Plans during open enrollment.
• Educate potential and existing members on available insurance plans, rates, benefits, and coverage options.
• Guide customers through Marketplace and non-Marketplace health insurance offerings to help them make informed decisions.
• Provide professional, accurate, and compassionate service over the phone and through written communication.
• Collaborate with internal departments to ensure exceptional member experiences.
• Support fellow representatives' books of business as needed.
• Maintain confidentiality and ensure all communications comply with HIPAA and company guidelines.
• Stay informed on healthcare reform, industry regulations, and legislative changes impacting the individual insurance market.
• Update customer records and maintain accurate data within sales automation and eligibility systems.
• Meet quality standards, including maintaining a monthly phone audit score of 95% or higher.
• Complete required training and testing successfully.
• Make warm outbound calls to members and brokers regarding plan updates, policy changes, and enrollment-related information. No cold calling or aggressive sales tactics involved.

What We're Looking ForRequired Qualifications

• Strong customer service skills and a genuine desire to help others.
• Excellent listening, communication, and relationship-building abilities.
• Ability to explain complex information in an easy-to-understand manner.
• Strong attention to detail and commitment to accuracy.
• Effective problem-solving and time-management skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Basic proficiency with Microsoft Office applications, internet-based systems, and data entry.

Preferred Qualifications

• Previous experience working in a health insurance environment, insurance agency, broker office, or health insurance marketplace.
• Customer service experience in insurance, healthcare, sales support, call center, or related industries.
• Familiarity with Facets or similar eligibility and enrollment systems.
• Experience assisting customers with healthcare or insurance-related products.
• Knowledge of the Utah Individual Health Insurance Marketplace is a plus.

Success in This Role

The ideal candidate is:

• Empathetic and customer-focused
• A confident communicator
• Detail-oriented and organized
• Adaptable to changing regulations and processes
• Team-oriented and collaborative
• Professional under pressure

Why Join Us?

• Make a meaningful impact by helping individuals and families select health coverage.
• Work with a supportive and collaborative team environment.
• Gain valuable experience in the healthcare and insurance industry.
• Develop expertise in health insurance plans, enrollment processes, and member advocacy.
• Be part of a team that values service, integrity, and continuous learning.

#westpriority26 Job Type & Location

This is a Contract position based out of Salt Lake City, UT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salt Lake City,UT.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.