Operations Support Manager

Description We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio. The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company\'s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel. Responsibilities • Lead day-to-day hotel operations across all departments, including Front Desk, Housekeeping, Maintenance, Laundry, and Breakfast. • Facilitate regular staff meetings, trainings, and department check-ins to build team alignment and operational consistency. • Handle essential administrative tasks such as payroll, deposits, and operational compliance tracking. • Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements. • Ensure guest satisfaction by addressing complaints, resolving issues, and maintaining a visible presence during key operational times. Qualifications • Ability to lead through change and support teams during operational transitions. • Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover. • Proven ability to manage and develop teams, delegate effectively, and foster a culture of accountability and continuous improvement. • Business-savvy with a strong understanding of budget management, cost control, and strategic alignment in a fast-changing environment. • Technically proficient and committed to ongoing professional development and knowledge sharing.