Licensed Sales Agent

Licensed Sales Agent

Role Purpose: As a Licensed Sales Agent you will assist customers with inquiries that will include general policy information, enrollment assistance, benefit breakdown, billing review, and cross selling various ancillary products.

Do: Take inbound calls & make outbound calls to warm/hot leads. Have interactive conversations with prospective and existing customers to showcase your active listening skills. Effectively create customer need by conducting various probing techniques. Accurately describe benefits and features for all available product lines. Follow documented processes and guidelines. Document systems properly to ensure accurate tracking and accountability. Achieve all sales and call center goals.

Qualifications: HS Diploma or GED required. Valid insurance license with health component. Current continuing education requirements for license must be met. Knowledge of successful selling techniques. Excellent oral and written communication skills. Outstanding customer service skills. Must have an enthusiastic, flexible and assertive personality. Experience in a call center. Ability to sit for long periods of time. PC literate. Knowledge of Microsoft Office Suite Products is a plus. Must be comfortable in a competitive goals driven sales environment. Must demonstrate multi-tasking and critical thinking skills regularly. Passion for helping people and developing strong sales relationships. Conduct yourself in a professional manner at all times. Good attendance is a must. Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router. Ability & flexibility to troubleshoot any connectivity issues with your local ISP. A private home workspace where customer information can remain secure.

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client. Undertake product trainings to stay current with product features, changes and updates. Enroll in product specific and any other trainings per client requirements/recommendations. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client. Update job knowledge by participating in self learning opportunities and maintaining personal networks.

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self-Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Expected annual range is from $33,000.00 to $76,000.00 and expected hourly pay for this role is $27/hr. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.