Service Advisor

Who Would I Interact With? This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? Setting, confirming and preparing for appointments with customers to expedite their service experience Greeting customers in a timely and friendly manner Determining vehicle needs based on customer information and a vehicle walk‑around Using a consultative selling process to assist customers in planning for on‑going required maintenance of their vehicle Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Follow‑up with customers on the status of their vehicle, based on how the Customer wants to be informed Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Service Advisor is measured by achieving: Targeted Customer Satisfaction Index Our Associates have many choices for career growth and development after success in a Service Advisor role. Opportunities may include: Service Management McLarty Nissan of Benton is an equal opportunity employer and a drug‑free workplace. Requirements High School diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Ability to thrive in a fast‑paced environment with many priorities Prior sales experience preferred but not required Demonstrated communication and interpersonal skills Organization and follow‑up skills Experience and desire to work with technology Valid in‑state driver’s license and have and maintain an acceptable, safe driving record Knowledge of diagnostic tools and equipment a must #J-18808-Ljbffr