Care Coordinator

Care CoordinatorThe Care Coordinator plays a key role in managing the follow-up and scheduling services at United Medical. This position serves as an essential link between patients and their healthcare providers, ensuring seamless communication and continuity of care. The Care Coordinator will work independently and in collaboration with their supervisor and team members, contributing to a high-performing and productivity-driven environment. This role is critical in delivering quality care and improving patient satisfaction.

Essential Functions

• Manage hospital admissions and discharges census for several Delaware hospitals
• Schedule patients for follow-up appointments with primary care physicians and specialists after hospital discharge and for routine care, as required
• Frequent clinical patient phone contact (inbound/outbound) to aid providers in efficient and quality patient care
• Document patient contact results in electronic health record
• Utilize internal database system to track and organize workflow for patient contact and record results
• Utilize electronic health records to evaluate services provided and track information in database
• Manage monthly insurance rosters to schedule new patient appointments or current patients for preventative services
• Generate and send population management letters to patients to follow up regarding phone contact results