Senior Desktop Support Technician

2781 Chancellor Dr Crestview Hills, Kentucky Job Type: Regular Scheduled Hours: 40 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Benefits That Support You We invest in you — personally and professionally. - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: St. Elizabeth is hiring a Desktop Support Technician based out of our Crestview Hills office! Schedule: Monday-Friday, 8:00 AM-5:00 PM The Desktop Support Technician is a hands-on member of the Technical Support team responsible for PC desktop and laptop configuration, mobile device support, and application support, including Windows operating systems and software. This internal customer-facing role requires strong prioritization, responsiveness, customer service, and verbal communication skills. Using effective communication, technical, and analytical skills, the Desktop Support Technician participates in projects and provides technical support, including the maintenance and upgrading of desktops and laptops. In keeping with St. Elizabeth's values and competencies, this individual develops and maintains positive working relationships with internal and external contacts while delivering exceptional technical support. Job Description: Client Interaction -- Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization. Respond quickly to reported issues, listens to the end-user and asks insightful questions to determine the issue. Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution. Client Interaction -- Perform diagnostic testing, end user training as necessary, documents solutions, optimizes performance and recommends enhancements to aid in making associates more productive. Client Interaction -- Assist in service request prioritization and assignment. Provides suggestions for improvement to management in response to daily issues encountered. Systems Design -- Evaluate new hardware, software technology; recommend system upgrades and enhancements to ensure the quality of Information System services to the Organization. Responsible for evaluating new enhancements for the SEH network. Systems Design -- Evaluate requests for additional I/S systems or modifications to existing systems to identify impact on current or planned resources. Systems supported are very complex and interdependent on each other. Changes must be thoroughly planned and documented. Project Management -- Provide project management of system and software rollouts or upgrades. Personal Growth -- Enhance professional growth and development through in-service meeting, educational programs and workshops. Provides mentoring to other Desktop Support Technicians. Personal Growth -- Work directly with vendors on software and hardware integration issues, software compatibility issues, connectivity issues and other complex support problems. Mentoring: Serve as a department resource and mentor. Performs other duties as assigned. Education, Credentials, Licenses: Associates degree in field related to Business, Computer Science, or Healthcare. Associate degree requirement can be waived if the candidate has two or more years’ experience supporting an applicable application or technology. Specialized Knowledge: Knowledge of computer hardware, software, data communications, Microsoft office products, Microsoft desktop operating systems, and information security. Knowledge of imaging technologies such as SCCM and Ghost. Kind and Length of Experience: (Senior Level) Four years experience installing, maintaining, optimizing desktop computers, printers, scanners and associated peripherals. Experience in using anti-virus and anti-malware tools. (Intermediate Level) Two years experience installing, maintaining, optimizing desktop computers, printers, scanners and associated peripherals. Experience in using anti-virus and anti-malware tools. FLSA Status: Exempt Ref. Number JR313000 Job Category Information Systems Job Type IS/IT Department Corporate Edgewood Information System (IS) Administration Shift 1st Shift Hours 40 hours #J-18808-Ljbffr