Patient Care Coordinator

For over 20 years, Lorian Health has been a trusted leader in home health care, committed to enhancing quality of life and supporting patient independence. We foster a collaborative, compassionate environment where team members are valued, supported, and empowered to make a meaningful impact.

Location: Riverside

Schedule: Tuesday-Saturday

About The Opportunity

The Patient Care Coordinator position supports all department functions in reception and intake of new referrals, as well as maintaining all clinical field staff schedules for admissions, discharges, resumption of cares, recertification visits, and routine follow up visits as needed. The Patient Care Coordinator position will also assist in answering the phone.

Responsibilities

• Completes department functions, duties, and activities for Intake of new referrals and maintain all clinical field staff schedules.
• Assists in the smooth processing of referrals, and acts as a liaison between LORIAN and referral sources.
• Manages all aspects of the clinical field staff schedules, while ensuring admitted patients are seen as ordered by the referring physicians within 48 hours.
• Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into HomeCare HomeBase system, in order to meet MEDICARE requirements, when patients are referred to LORIAN by referral sources.
• Regularly collaborate with the sales and clinical management team in reviewing new referrals and determining the appropriateness of any given referral for the agency.
• Provides all relevant patient information (i.e. patient personal demographic, history and physical, current medications, physician’s orders, F2F, surgical reports, etc.) obtained upon referral into patient charts.
• Follow-up on hospital holds from current episodes status to hold status, and from hold status to current status.
• May perform other duties as assigned.

Required Qualifications

• Working knowledge of Medical terminology.
• Strong knowledge of Microsoft Office Systems (i.e. Word, Excel, etc.) and with an EMR system, HCHB is preferred.
• Must have professional and customer-service-driven phone and communication skills.
• Ability to communicate effectively and tactfully with patients, doctors, and all customers of Lorian Health (LORIAN) in a productive, constructive, and professional manner.
• Strong ability to organize and prioritize workload on a regular basis based on the quantity of incoming referrals.
• Ability to be flexible and to follow verbal and written instruction in a fast-paced team-oriented environment.
• Proficient in completing routine paperwork, multi-tasking, and providing appropriate follow-up as needed.
• Outstanding interpersonal relationship building.
• Maintains confidential patient information in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state.

Why Join us?

We are committed to our employees' well-being, offering a comprehensive employee benefits packagethat includes, but is not limited to:

• Competitive salary and comprehensive benefits package (medical, dental, vision, life, AD&D, disability, EAP, 401(K) with 4% match)
• Paid time off and paid holidays
• Mileage reimbursement or company vehicle (role dependent), plus fuel card
• Employee referral program and opportunities for growth and advancement
• Pay: $21.00 - $30.00 per hour