Customer Service Representative

Benefits: Competitive salary Opportunity for advancement Paid time off Parental leave Training & development Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities Answer customer questions via phone, email, and in-person Assist clients with new quotes, updating policies, payments, and other services Schedule appointments and maintain calendar Maintain detailed records of client interactions Review coverage quotes and policy renewals Collaborate with colleagues to provide comprehensive customer service Qualifications Active NYS DFS Property & Casualty license Knowledge of insurance products High school diploma/GED required, Bachelor’s degree preferred Excellent customer service skills Highly organized with strong time management skills Familiarity with Microsoft Office and other software applications #J-18808-Ljbffr ROSS INSURANCE AGENCY INC