Client Services Representative

Benefits:

Commission

Paid time off

Paid holidays

About the Role:

Sapphire Vacation Services LLC is looking for a motivated and personable Client Services Representative to join our growing team in San Diego, CA. We support vacation ownership members with account questions, reservations, and payment issues. You'll be the person on the other end of the line when someone needs something sorted out — and you'll help members find club services that fit how they actually travel. This is an exciting opportunity to be the face of our company, delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities:

Handle inbound and outbound calls and emails from members

Resolve account, reservation, and billing questions on first contact where possible

Identify and present club services and upgrade opportunities to members

Document interactions accurately in our systems

Escalate complex issues with clear, complete notes

Other duties as assigned

Requirements:

1+ years of experience in customer service, client relations, or account management

Strong verbal and written communication skills

Proficiency with CRM software and Microsoft Office Suite

Ability to handle sensitive client situations with empathy, professionalism, and discretion

Highly organized with strong attention to detail and follow-through

Experience in financial services, debt resolution, or hospitality industries is a plus

Fluent in English and Spanish, spoken and written

About Us:

Sapphire Vacation Services LLC is a San Diego-based company dedicated to providing specialized recovery and resolution services within the resort and hospitality industry. Our clients trust us for our transparent, results-driven approach and our commitment to finding real solutions. Our team enjoys a collaborative, supportive work culture where every employee plays a meaningful role in our clients' success.