Customer Support Specialist for Miami, Florida

Job Description

Job Description

Veo is an AI-powered sports camera and analysis ecosystem built for one job: turning what happens on a pitch into proof. Capture, viewing, data and analytics, sharing- all in one system, all pointed at the same thing.

That's bigger than football. Every player, on every pitch, gets access to the kind of proof only the top academies used to keep for themselves. It's the future we're building.

Every youth match still has a moment nobody saw. A run that won the game, underneath everyone's radar. A kid written off before anyone actually checked. We exist to close that gap, one match at a time.

One camera on any pitch feeds an AI that tracks every player and the ball for the whole game, turning what happened into evidence instead of somebody's opinion.

That's the actual job here. Not shipping features. Building the system that gives proof to someone who used to rely on a hunch.

If you've ever watched a match and wondered who else saw what you saw, you already know why this matters.

We're looking for people who want to build that future with us.

We are looking for a Soccer fan who is passionate about helping coaches, players, and fans level up their game.

The Who, What, Why And Where

There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo. Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!

Responsibilities

• Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
• Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
• Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
• Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
• Provide feedback for optimizing the processes that we currently work with

Preferred qualifications

• Experience in customer-facing roles.
• Experience with tech support and/or product support.
• Excellent written communication skills.
• Interest in Soccer
• Passionate about helping people and making them succeed.
• Solution-oriented mindset and a structured approach to work.
• Familiarity with customer service tools is an advantage.
• You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.
• Interest in sports is a plus.

Benefits

• Lunch covered
• $300 in health insurance monthly
• 3 weeks vacation

What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami.

You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives.

We are a bunch of highly diverse, open-minded, high-spirited and fun-loving individuals driven by a common goal to contribute to innovation in the sports industry.

We enjoy a laid-back atmosphere in the office, where our kitchen is always well-stocked (courtesy: our super awesome Office Manager), and performance-driven culture is at its core.

Though most of us are interested in sports, you need not be a sports fanatic to fit in. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.

Be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product. We are diverse, open-minded, and have a laid-back atmosphere, but with a performance-inspired culture at its core.

Have we piqued your interest? Great. Interviews are conducted continuously, so please apply with your resume and application as soon as possible.