IT Service Desk Analyst

Purple Drive

IT Service Desk Analyst Share Queens Village, NY

Overview:

Role Description:

Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners)

Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls

Experience in handling Incidents through an ITSM platform and actioning it.

Able to work in 24 x 7 shifts on a rotational basis

Strong analytical and deductive skills

Excellent customer service skills and the ability to interact across multiple disciplines

Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.

Experience in Creating and maintaining documentation manuals required for the job

Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement