Hotel Front Desk Agent

We’re looking for an enthusiastic, service-focused Front Desk Agent to join our guest services team! This role requires weekend availability and covers a 7 AM to 3 PM shift or a 3 PM to 11 PM shift. In this role, you’ll be the face of the hotel—welcoming guests, managing reservations, answering questions, and resolving concerns to ensure every stay is a great one. If you enjoy working with people and thrive in a positive, team-oriented environment, we’d love to meet you. $18 per hour Eligible for benefits after 60 days of employment Responsibilities: • Provide every guest with a warm welcome during check-in and a smooth departure experience at check-out, ensuring accurate room assignments and key distribution • Address and resolve guest concerns with professionalism and care • Answer incoming calls and assist guests with questions about bookings, rates, amenities, availability, rewards programs, and special requests (in person, online, and by phone) • Coordinate with housekeeping to ensure rooms are clean and ready for arriving guests • Maintain accurate and up-to-date guest account information and assist with general bookkeeping tasks Qualifications: • 1+ year of hotel or related experience preferred • Comfortable handling phone calls and high-pressure situations • Strong customer service, communication, organizational, and time management skills • High school diploma, GED, or equivalent • Basic knowledge of Microsoft Office and reservation systems Compensation: $18 hourly

• Provide every guest with a warm welcome during check-in and a smooth departure experience at check-out, ensuring accurate room assignments and key distribution • Address and resolve guest concerns with professionalism and care • Answer incoming calls and assist guests with questions about bookings, rates, amenities, availability, rewards programs, and special requests (in person, online, and by phone) • Coordinate with housekeeping to ensure rooms are clean and ready for arriving guests • Maintain accurate and up-to-date guest account information and assist with general bookkeeping tasks