Dental Office Assistant

Dental Office Assistant

The Division of Community Health Services (CHS) is seeking a customer-focused and organized Dental Public Health Office Assistant to support daily operations at local health department dental clinics throughout Tennessee. Responsibilities include patient registration, appointment scheduling, records management, referral coordination, and providing excellent customer service. Regional travel may be required.

Key Responsibilities

• Schedule appointments and conduct patient reminder and follow-up calls.
• Register patients and update demographic information.
• Verify eligibility for federal and state assistance programs.
• Enter data into healthcare management systems and maintain electronic dental records.
• Assist with insurance verification, prior authorizations, and referrals.
• Process payments and balance the cash drawer.
• Maintain patient confidentiality and communicate program requirements.
• Support efficient clinic operations and maintain a positive team environment.

Minimum Qualifications

• High school diploma or equivalent.
• Two years of customer service and/or clerical office experience, or equivalent qualifying college coursework.
• Current driver's license.
• Successful completion of a Tennessee Bureau of Investigation (TBI) background check.

Preferred Qualifications

• Active Tennessee Registered Dental Assistant (RDA) license.
• Dental front office experience and knowledge of dental terminology, scheduling, and insurance coding.
• Strong communication, organizational, computer, and customer service skills.