Loaner Car Agent

Job Description

Job Description

Sterling CDJR in Opelousas, LA is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Loaner Car Agent, you’ll guide customers through the loaner process while their vehicle is serviced in our Service Department. Top-notch customer service and communication skills are essential for success in this role.

Essential Duties & Responsibilities:

• Guide customers through the loaner car process and address concerns
• Ensure all required documentation is provided and policies are understood
• Assist Service Advisors with vehicle status updates
• Prepare and facilitate rental agreements with detailed information
• Answer and direct calls, schedule service appointments
• Handle insurance claims and collect deductibles for damages
• Maintain updated records in spreadsheets and programs
• Follow up with customers via phone and text on services and appointments
• Conduct vehicle walk-arounds and demonstrate basic functions
• Perform vehicle check-ins/check-outs and ensure rentals are clean and ready
• Coordinate with Service Department on fuel and maintenance needs
• Process warranty payouts per protocol
• Maintain a professional demeanor and appearance

Job Qualifications & Requirements:

• A minimum of two years in a customer service role is required
• Strong organizational skills and ability to prioritize tasks effectively
• Works well both with a team and independently
• Must be coachable and have strong communication and time management skills
• Must be willing to submit to pre-employment background check & drug screen
• Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience due to insurance purposes
• Minimum of high school diploma or equivalent is required

Schedule: Full-time, Monday-Friday 

Why Choose Sterling? 

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
• Financial Security: Hourly-paid position with guaranteed 40 hours per week!
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. 

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