Part-Time Loan Servicing Specialist, Operations Center, Onalaska WI

• Perform daily servicing and account maintenance activities related to consumer, business, and real estate loan products.
• Work internal calls and activity requests from branches and other departments.
• Ensure all loan servicing related tasks are completed.
• Ensure the accurate and timely posting of mailed-in member deposits, payments and related tasks are completed.
• Assist with other departmental duties as needed, including but not limited to answering phone calls, training and mentoring co-workers and cross-training.

• High school diploma (or equivalent) required.
• One (1) month to one (1) year of general loan servicing or related experience is preferred.
• Customer service experience is required.
• Knowledge in loan servicing processes, documents, regulations, compliance requirements, and credit union policies would be beneficial.

• Demonstrate professionalism, strong member-service and effective support for staff.
• Use sound judgment to solve problems and make effective decisions.
• Manage time effectively and work independently.
• Maintain strong attention to detail and accuracy.
• Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.

• This position is part-time, 29- hours per week, Monday through Friday.
• Daily hours will be from 11:30 a.m. to 5:00 p.m., with some flexibility for different scheduling needs, as needed.

• This position is located at Altra's Operations Center in Onalaska, WI.
• Work from home opportunities can be available after 3-6 months of employment, once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance

• Competitive starting hourly pay, based on previous experience.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

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