Copy and Print Services Specialist

Job Title: Senior On-Site Service Specialist Summary Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top‑notch operations support. You will engage with cutting‑edge technology in high‑volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. You will perform maintenance, troubleshoot, and provide reception services, being the heart of our service delivery. Responsibilities Operate high‑volume 2D or 3D print and copy machines, ensuring top‑notch quality. Provide equipment troubleshooting and promptly escalates technical issues for resolution. Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. Maintain meticulous records, manage inventory, and calculate charges for services rendered. Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. Assist with meeting room setups, light maintenance, and reception duties as needed. Uphold safety standards and protocols while handling equipment and materials to ensure a secure work environment. Qualifications High school diploma or GED, coupled with a minimum of one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast‑paced, customer‑centric environment. Preferred Qualifications Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair. Valid driver’s license with minimum auto insurance coverage. Benefits Medical, dental, life, and disability insurance options. Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA). Tuition assistance programs. Paid vacation time and paid holidays annually. #J-18808-Ljbffr RICOH COLOMBIA