Front Desk Agent

Front Desk Agent - Part Time

Department: Front Office Reports To: Front Office Manager Status: Part Time

Who We Are

The Radical isn't your average hotel - and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here.

Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville - and The Radical - unlike anywhere else.

The Role

As a Part Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction - making every guest feel like they've arrived somewhere truly special.

This part time role is ideal for someone who thrives in a creative, fast-paced environment and wants to be part of a team that actually cares about the work they do.

What You'll Do

• Welcome guests with warmth and authenticity - making arrivals and departures feel effortless and memorable
• Manage check-in and check-out processes efficiently while personalizing every interaction
• Serve as a local expert - sharing genuine recommendations for Asheville dining, art, music, and experiences
• Handle reservations, room assignments, and special requests with care and attention to detail
• Respond to guest questions, concerns, and needs with a calm, solutions-first attitude
• Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience
• Process payments, manage cash handling, and maintain accurate front desk records
• Represent The Radical's brand with professionalism, personality, and pride
• Support the team during peak periods, events, and property activations

Who You Are

• You have a genuine love for hospitality and connecting with people
• You're energetic, curious, and thrive in a dynamic, ever-changing environment
• You stay calm under pressure and find creative solutions when things don't go as planned
• You're a strong communicator - clear, warm, and professional in person and in writing
• You're detail-oriented without losing sight of the bigger picture: an exceptional guest experience
• You're passionate about Asheville's culture, community, and what makes this city special
• You have prior hotel, hospitality, or customer service experience (preferred, not required - we believe in attitude over experience)
• You're comfortable with hotel property management systems or eager to learn
• You're available for flexible scheduling including evenings, weekends, and holidays

Why Join Us at The Radical

Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about for years. Here's what you can look forward to:

• A culture that celebrates individuality, creativity, and bold ideas
• A community-driven workplace rooted in the spirit of Asheville
• Exposure to a full-service boutique lifestyle hotel operation - great for building a hospitality career
• A management team that invests in your growth and development
• Opportunities to be part of special events, activations, and F&B programming
• A team that actually makes going to work feel good

Benefits

• Health insurance
• Disability insurance
• Life insurance
• Employee assistance program
• 401(k)
• Paid time off
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.