Hospital Director of Operations

Hospital Director of Operations

We're searching for an experienced, people-focused Hospital Director of Operations to join the team at Mission Veterinary Emergency and Specialty Hospital (MVES), a thriving 24/7 emergency and specialty hospital in Mission, Kansas. Recognized by City Lifestyle as one of the "Best Veterinarians in Kansas City," MVES is committed to delivering exceptional veterinary care with skill, compassion, and an unwavering focus on the patient and client experience.

As Hospital Director of Operations, you'll lead the day-to-day operations of a large, multi-specialty hospital while helping shape its continued growth and success. This is a highly visible leadership role with responsibility for operational and financial performance, team engagement, and creating an environment where exceptional medicine and compassionate care can thrive.

We're looking for a dynamic, forward-thinking leader who knows how to bring people together, navigate a matrixed organization, and build high-performing, collaborative teams. You'll play a critical role in setting the vision for the hospital, driving innovation, and partnering across functions to turn that vision into action.

As part of Ethos Veterinary Health, MVES is supported by a broader network of veterinary professionals and resources. The Hospital Director will report to Ethos Field Leadership and work in close partnership with the hospital's Medical Director, hospital management team and Support Center colleagues to advance clinical excellence, strengthen the team, and deliver the highest quality patient care.

What's in it for you?

• A competitive salary range of 120-140K/year, depending on experience and skill level
• Annual profit-sharing bonus plan
• Relocation bonus may be available for candidates that are out of the area
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

Key Responsibilities

Envision – Strategic Leadership & Decision-Making

• Envision the future of the hospital in alignment with Ethos Veterinary Health's mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform – Innovation & Operational Excellence

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization's reputation and fostering patient satisfaction.

Engage – Cross-Functional Collaboration & Communication

• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop – Talent Growth & Team Culture

• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

Drive – Operational Execution & Accountability

• Lead financial operations, including budgeting, forecasting, and managing the hospital's P&L to ensure long-term sustainability.
• Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.

Inspire – Culture, Vision & Leadership Presence

• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital's purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Qualifications

• Education: Bachelor's Degree ideal. Advanced degree is a plus; MHA/MBA
• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

This is more than an operational leadership role—it's an opportunity to shape the future of a thriving veterinary hospital, drive meaningful change, and create an environment where exceptional teams and exceptional medicine can flourish.

If you're a strategic, people-focused leader with a strong background in operations, financial management, and developing high-performing teams, we'd love to hear from you. Join us and make a lasting impact on our hospital, our people, and the pets and families we serve.

About Mission

Located in the heart of Johnson County, Mission offers the charm and convenience of a close-knit community with easy access to everything the greater Kansas City metro has to offer. The city features an active local dining scene, neighborhood shops, community events, and plenty of opportunities to get outdoors, with eight city parks, paved trails, recreation programs, and the Powell Community Center. Mission's popular seasonal farmers market brings together local food, makers, live music, and food trucks throughout the summer. The community is also ideally positioned near Overland Park, Prairie Village, and other Johnson County destinations while providing convenient access to the restaurants, entertainment, sports, arts, and nightlife of Kansas City. Whether you enjoy exploring local restaurants, spending weekends outdoors, or experiencing big-city amenities, Mission offers an appealing balance of suburban comfort and urban accessibility.

Surrounding Areas Mission is centrally located within the Kansas City metropolitan area and is within commuting distance of many veterinary professionals throughout Johnson County and the greater Kansas City area, including:

• Overland Park
• Shawnee
• Merriam
• Prairie Village
• Leawood
• Lenexa
• Olathe
• Kansas City, KS
• Kansas City, MO
• Roeland Park
• Westwood
• Fairway

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care! Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.