Regional Clinical Manager - Pediatric Urgent Care (PA/NP)

Summary The Regional Clinical Manager is a leadership role reporting to the Regional Operations Director. The primary responsibility is to ensure providers are well-oriented to PM Pediatric Care’s culture, value, and processes; engaged; and well-trained. Key Focus Areas On-time progression and onboarding of new providers through the Provider Training Program. Provider acquisition and retention. Timely scheduling of interviews and candidate hiring decisions. Provider team clinical performance. Building a culture of quality and safety. Essential Responsibilities Provider Training and Ongoing Education: Provide in-person orientation for new providers, including culture, quality, and office workflow. Ensure timely completion of the Provider Training Program, which includes provider assessments, bootcamps, skills workshops, lectures, and RESCUE training. Engage early and often with low performing providers to improve their clinical performance and engage all providers in ongoing education, including introducing new clinical guidelines, in collaboration with the Clinical Excellence Team. Provider Scheduling and Shift Management: Support the Regional Operations Director in completing and adjusting the provider schedule to match training needs and provider productivity. Collaborate with the regional team to secure backup coverage for last-minute callouts to prevent office closures. Quality, Safety, and Medical Complaints: Respond to patient complaints that are medically related and escalated from the provider who rendered care or urgent calls. Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams. Provide feedback to the providers as warranted. Clinical Documentation and Resource Utilization: Ensure appropriate provider documentation, collaborate with the Clinical Excellence Team on the chart review process; monitor and coach providers on the use of templates, proper coding, and resource utilization. Provider Recruitment and Hiring: Review candidate qualifications, conduct on-site interviews, arrange shadowing shifts for candidates, and make timely hiring recommendations to the Operations Manager and Regional Operations Director. Provider Mentorship and Support: Circulate among provider staff at all assigned offices on a weekly or bi-weekly basis. Respond to medical escalation consults and develop a system for peer-to-peer consult. Conduct pNPS review monthly and, in collaboration with the Operations Manager, work with bottom performers on an action plan and progress. Recommend providers in need of Performance Improvement Plans (PIP) to the Clinical Excellence Team and Operations Manager, and provide training and mentorship related to PIP. Regional Support: Provide back-up coverage for other Regional Clinical Managers or Regional Medical Officers on PTO. Participate in Administrator-On-Call rotation. Clinical Requirement 26–2 hours of clinical work per week based on regional needs and determined by supervisor. Qualifications Graduate of an accredited Physician Assistant or Nurse Practitioner program. Ability to obtain and maintain DEA certification. Licensed in the state where the site is located. Meet threshold criteria/qualifications for Credentialing and Privileges. Training and quality improvement/process improvement experience. Attributes Recognized by patients and peers as an exemplary pediatric medical provider; sought out by others for advice. Sets and models high performance and behavior standards. Pursues everything with energy, drive, and a need to finish; meets commitments. Consistently exceeds goals; pushes self and others to excellence. Solution-oriented. Compensation $150,000—$210,000. The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Actual salaries/rates may vary within this range above or below, depending on experience and location. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr PM Pediatrics