Patient Access Associate

The Patient Access Associate is responsible for interviewing patients to accurately collect and verify demographic, guarantor, insurance, and financial information. This role will complete registration and pre-registration for all applicable patient classes and service lines, including inpatient, ambulatory/outpatient, laboratory, radiology, procedures, ambulatory surgery, and emergency department patients. The Patient Access Associate ensures accurate patient identification, registration, encounters, consents, signatures, acknowledgements, and Advanced Beneficiary Notices (ABNs) when applicable, apply service-line-specific registration requirements and workflows; assist patients with kiosk/electronic registration, MyChart enrollment, and PCP changes, provide concierge/ambassador support, including wayfinding, visitor assistance, badges, and wheelchair/escort assistance as needed. Minimum Qualifications Associate's degree and two (2) years of related patient financial/insurance/registration experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing and excellent written and oral communication skills required. Excellent customer service skills. Certified Healthcare Access Associate (CHAA) required within two years of hire. Preferred Qualifications Registration experience in hospital or medical office setting using Epic's EMR. #J-18808-Ljbffr Upstate Medical University