Senior Manager, Account Management (Rent)

Senior Manager, Account Management (Rent)

New York, NY; Salt Lake City, UT; San Francisco, CA

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As the Senior Manager, Account Management, you will be responsible for leading a team of Account Managers and directly owning a portfolio of Flex’s most strategic partners. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across existing accounts.

Reporting to the Vice President of Account Management, you will play a critical role in translating account strategy into execution. You will ensure partners are deeply engaged with Flex’s products, expanding their portfolios over time, and realizing increasing business value through adoption, integrations, and new growth initiatives. The ideal candidate is a hands‑on leader with strong commercial instincts, operational rigor, and a passion for building durable partner relationships in high‑growth B2B or B2B2C environments.

What you’ll do

Account Ownership & Growth

• Own and grow a portfolio of mid‑market and enterprise accounts, with responsibility for renewals, upsells, cross‑sells, and expansion revenue.
• Develop and execute account plans that identify growth opportunities across new products, expanded portfolios, and deeper integrations.
• Partner closely with Sales to ensure seamless handoffs, aligned account strategies, and consistent partner experiences

Partner Relationship Management

• Build and maintain strong, senior‑level relationships within partner organizations, serving as a trusted advisor and primary point of contact post‑sale.
• Proactively identify partner needs, risks, and opportunities, ensuring timely escalation and resolution when necessary.
• Drive executive business reviews and strategic planning conversations with key partners.
• Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes.
• Support hiring, onboarding, and ramping of new team members as the Account Management organization scales.
• Foster a collaborative, high‑performance, and inclusive team culture.

Operational Excellence & Metrics

• Track and manage key performance indicators related to retention, expansion pipeline, adoption, utilization, and partner health.
• Maintain accurate forecasting and CRM hygiene to support revenue predictability and leadership reporting.
• Use data and insights to inform account strategies, prioritize efforts, and continuously improve team performance.

Cross‑Functional Collaboration

• Work closely with Product, Growth, Marketing, RevOps, and Partner Success teams to support product launches, co‑marketing initiatives, and expansion programs.
• Surface partner feedback and insights to internal stakeholders to help shape roadmap priorities and go‑to‑market strategy.
• 8–12+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 3+ years in people management.
• Proven track record of driving retention and expansion within existing customer or partner portfolios.
• Experience managing complex, multi‑stakeholder relationships in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
• Strong commercial acumen with the ability to identify and close growth opportunities post‑sale.
• Demonstrated ability to lead, coach, and develop high‑performing teams.
• Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management.
• Excellent communication, presentation, and stakeholder management skills.
• Comfortable operating in an fast‑paced, high‑growth, and highly cross‑functional environment.

Compensation

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below:

$204,000 - $255,000 USD

OTE (Salt Lake City, all other USA cities)

$173,400 - $216,750 USD

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on‑site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.

For full‑time U.S. employees we offer:

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Free Flex subscription

For full‑time non‑U.S. employees, we offer:

• Competitive compensation + company equity
• Unlimited PTO

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Flex’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

#J-18808-Ljbffr Jobleads-US