Patient Access Specialist (Part-Time)

Job Description

Job Description

Patient Access Specialist – Bilingual / Spanish (Part-Time)

Our New Patient Scheduler Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.

Essential Responsibilities:

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Logs patient calls daily.
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Maintains monthly log for new patient referral spreadsheet.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Maintains patient confidentiality.
• Other duties as assigned.

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.

Education and/or Experience:

• High School Diploma required
• Bilingual (Spanish) strongly preferred
• 1–2 years patient contact/scheduling experience
• Demonstrated knowledge of HIPAA compliance and requirements
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs
• Superior organizational and time management skills

Work Schedule: This is a part-time position with a few scheduling options available:

• Morning - Ideal for candidates who prefer earlier hours
• Mid-Day Shift – Ideal for candidates who prefer work hours in the late morning into early afternoon
• Afternoon Shift – Ideal for candidates seeking later availability

Please indicate your shift preference when applying. Team members who demonstrate strong performance and reliability during their first 90 days will be eligible to transition to a hybrid work schedule, with the opportunity to work remotely on a part-time basis.