Customer Care Manager - State Farm Agent Team Member

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Benefits:

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency: Our agency opened in 2013 and is a strong team of eight focused on growth, performance, and delivering a great customer experience. Before becoming a State Farm agent, I worked as a mortgage loan officer, bringing a strong financial background into the business.

I'm a graduate of UNC Charlotte, married, and have a dog named Ozzie. I'm also a big fan of the Carolina Panthers and Charlotte FC. We stay highly involved in the community through the Chamber of Commerce, the Realtors Association, and by supporting organizations like Catherine's House.

For our team, we offer a Simple IRA, health benefits, a hiring bonus, annual team travel, quarterly team events, and a strong focus on work-life balance.

Our office culture is high-energy, optimistic, and growth-focused. We're a close-knit team looking for someone who brings a positive attitude and is motivated to improve and grow - someone who wants to build a career while being part of a supportive, driven environment.

Location Address: Belmont, NC 28012

At Phil Champion - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation: $55,000.00 - $60,000.00 per year


We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Health Insurance.
• Our office is located in the Charlotte, NC area .

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.