Customer Service / Leasing Specialist (2) Colorado

Customer Service / Leasing Specialist (2) Colorado Location: Aurora, United States Posted: 28.05.2026 Job Type: Full-time Pay: $18.00 - $21.00 per hour Responsibilities Provides excellent internal and external customer service Greets and assists residents and prospective residents Answers and directs incoming calls Prioritizes customer service ahead of other tasks and ensures customers receive prompt and courteous service Displays productive, professional conduct and professional attire, per company policy, at all times Inputs maintenance work orders proactively and reactively to anticipate and resolve resident issues Assists prospective residents through the leasing process in accordance with company policies and Fair Housing regulations Maintains knowledge of and provides accurate information on market rent rates, occupancy rates, move‑in specials, sister communities, and site amenities Shows available models/homes and highlights attractive features Uses selling techniques to close the deal, obtaining a signed residential application Processes applications and communicates with approved applicants on move‑in information and community guidelines Markets the community through a variety of platforms Follows up with prospective residents in a timely fashion Ensures accuracy of all marketing materials and signage Updates and posts online advertising regularly to ensure accuracy Completes administrative responsibilities for the community Processes leases and other paperwork and inputs information accurately into Yardi Prepares reports and communicates regularly with the Community Manager regarding occupancy Qualifications Property build and/or management experience, especially multi‑family and/or manufactured housing, preferred Excellent verbal, written, prioritization, time management, organization, and listening skills with strong attention to detail Strong computer skills, including the Microsoft Office Suite Valid/active driver’s license Yardi experience a plus Bachelor's degree in business or equivalent experience Benefits 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance Ascentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr