Reservations Agent

ENTERPRISE: Casino Resort


JOB TITLE: Reservations Agent

DEPARTMENT NAME: We-Ko-Pa Resort


REPORTS TO: Reservations Manager


SALARY: $15.00

POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION:

The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.

ESSENTIAL DUTIES:
• Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye.
• Responsible for inputting reservation data into the computer system.
• Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.
• Records requests for special accommodations and suites.
• Responsible for directing calls to the correct guest room and departments.
• Processes cancellations modifications and updates in Opera PMS.
• Performs all other duties as assigned.
• Required to run office equipment such as copiers, fax machines, and scanners.
• Required to know the type of rooms available as well as their layout and location.
• Required to know the selling status, rates, and benefits of all package plans.
• Required to know the resort's policy and how to code each reservation.

MINIMUM QUALIFICATIONS:

High School Diploma or Equivalent

A minimum of one (1) year of experience as a Reservations agent is preferred.

Strong guest service experience

Experience with Opera PMS preferred.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.