Product Support Sales Representative (PSSR)

Product Support Sales Representative (PSSR)

Join Komatsu as a Product Support Sales Representative, where you'll be at the forefront of supporting product support and construction equipment sales across Elko, NV. This position is eligible for commission. This is a unique opportunity to build business, help shape a new team and direction, and be part of something new and moving forward. You will play a key role in expanding product support sales, developing customer relationships, and contributing to the growth and momentum of the organization. This dynamic role places a strong emphasis on the sales of construction equipment parts, service, and attachments, while also providing product within the greater Elko, NV market. You'll be working closely with the Product Support Manager and our dedicated local service department, playing a crucial role in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services. Your role will be vital in establishing and nurturing relationships within your assigned territory with civil contractors, excavation companies, etc., positioning you as a trusted advisor and key communicator for our customers. Successful candidates will demonstrate a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. Ideally, candidates will have a minimum of two years' experience in the heavy equipment industry, bringing valuable insights to the role.

Key Job Responsibilities:

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and undercarriage services.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems.
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting New, Used, and All Makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting KOMATSU Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
• Manage customer expectations effectively, balancing scheduling logistics and parts availability against the urgency of needs.
• Participate in relevant local trade association activities to enhance professional networking and visibility.
• Oversee collections and purchase order management to ensure smooth operational flows.
• Perform additional duties as assigned.

Qualifications/Requirements:

• Demonstrate mechanical aptitude with proficiency in machine evaluation.
• Possess strong customer service skills.
• Show self-motivation and a drive for excellence, contributing positively both as an individual and as part of a team.
• Possess a valid driver's license and maintain a clean driving record to ensure safe mobility for site visits and customer engagement.
• Willingness to undergo background checks, drug screenings, and physical testing to ensure compliance with company standards.
• Capabilities to read, write, and communicate effectively in English, enabling clear exchanges with diverse clientele.

Working Conditions:

• Ability to perform physical tasks including carrying, pushing, and lifting items up to 50 lbs.
• Aptitude for climbing and standing for extended durations as necessary to perform job functions.
• Preparedness to work in varying weather conditions, including extreme temperatures and inclement weather.
• Willingness to travel as needed for training and to fulfill work requirements at multiple locations.

Education and Experience:

• At least 2 years of experience in a customer-facing sales role
• At least 2 years in the construction equipment industry
• Associate degree or equivalent from a two-year college or technical school preferred, or a combination of formal education and 6+ years of relevant industry experience.
• Preferable background of heavy equipment parts and service sales experience along with technical repair knowledge.

Hiring Range: At Komatsu, your base pay is one part of your total compensation package. This role pays $58,061.00 - $87,091.00. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits: Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment: At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information: Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all.

EEO Statement: Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.