Curacao Santa Ana - Fashion Sales Associate

Job Description

Job Description

The Sales Associate ensures that Curacao wows customers with a frictionless discovery and sales process that makes sure customers get the right products for them with right financing every time. As the primary representative of Curacao in our stores, you will ensure that all aspects of the customer’s visit go as smoothly as possible, from maintaining your area to helping to manage customer issues to resolution.

ESSENTIAL FUNCTIONS:

• Build solutions for customers in your department through a consultative sales process that is focused on each customer’s specific needs and your deep knowledge of products and trends in your department. Understand and embrace the Art of the Sale.
• Be attentive to customers by making them feel at home and by listening to each customer’s needs, concerns and interests.
• Spark the customer’s imagination by guiding them through the potential technologies, styles and fashions available in your department.
• Continually strive to improve your expertise of products and technologies in your area through company trainings as well as your own independent research.
• Maintain a strong command of the details around warranties and other services offered by Curacao and how appropriate they are for a customer’s circumstances.
• Be responsive and take ownership of any customer issues in person or via phone in collaboration with your manager.
• Maintain merchandising and inventory display standards and take ownership of the cleanliness of your area.
• Pitch in with any other store operations, including servicing customers from other departments as needed, restocking or counting inventory and other tasks your manager may request.
• Greet customers with a warm smile and friendly greeting whenever they walk within ten feet of you.
• Demonstrate a Customer Centric attitude by always greeting and serving customers in an engaging and friendly manner and going above and beyond to understand each customer and solve for each one’s unique need.
• Always strive to Be Your Best by continually working to improve your knowledge of the latest trends in your department and taking pride in your work.
• Be Accountable for your actions by ensuring that you finish to completion any task you take on with integrity and transparency.
• Embrace the concept One Team – Family at Curacao by helping out your teammates across the store and the company whenever you can.

BASIC QUALIFICATIONS

• 1 year retail or sales experience (or equivalent combination of education and experience)
• High School Diploma or GED
• Friendly, outgoing personality
• Resourceful
• Diligent about completing tasks
• English Fluency
• Spanish Proficiency

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PHYSICAL DEMANDS

GENERAL

LIFT / CARRY

PUSH / PULL

Stand

C

Reach above shoulder

O

10 lbs or less

F

12 lbs or less

O

Walk

C

Climb

N

11 – 20 lbs

F

13 – 25 lbs

O

Sit

N

Crawl

N

21 – 50 lbs

O

26 – 40 lbs

O

Handling

F

Squat or kneel

O

51 – 100 lbs

O

40 – 100 lbs

O

Reach Outward

F

Bend

F

Over 100 lbs

N

N (not applicable)

=

Activity is not applicable to this occupation.

O (Occasionally)

=

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

=

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

=

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)