Solution Architect

Job Title: Solution Architect
Location: Remote

About the Role:

We are looking for a seasoned Customer-Facing Solution Architect with a strong multi-technology background and experience in B2C/D2C domains. In this role, you will lead solution discovery and architecture engagements with customers across the USA, engaging and influencing both business and IT stakeholders.

You will bring together your technical experience, strong communication skills, and business acumen to recommend robust, scalable solutions across digital channels such as web and mobile - involving front end, backend services, data, integrations, security typically hosted on cloud and/or on-prem environments.

Key Responsibilities:

• Lead solution architecture conversations with enterprise B2C/D2C customers across industries such as retail, eCommerce, OTT, and healthcare.
• Collaborate with business and technical stakeholders to understand challenges, define requirements, and design modern, customer-centric solutions.
• Recommend and architect solutions across web, mobile, API layers, and backend systems, including AI-driven capabilities, personalization, and analytics.
• Evaluate and design cloud-native, hybrid, and on-premise architecture leveraging platforms like Azure and AWS.
• Define integration strategies across systems, services, and data platforms.
• Lead or participate in technical workshops, discovery sessions, architecture reviews, and requirement meetings.
• Contribute to proposal development, RFP responses, and technical sales efforts in collaboration with sales and delivery teams.
• Keep pace with emerging technologies, particularly in AI/ML, chatbots, and LCNC platforms.
• Originate and support deals.

Qualifications and Skills:

• Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent.
• 15+ years of experience across technology architecture, solution design, and enterprise consulting roles.
• Has direct consulting / IT services experience and managed sales pursuits pertaining to the same.
• Strong experience in multi-technology environments, including modern front-end, backend, API/Microservices, and cloud platforms.
• Exposure to AI/ML, especially in customer-facing applications like chatbots and Gen AI-based solutions.
• Good experience in data migration, transformation, and integrations across different products and tools.
• Proven track record designing and delivering solutions across digital channels - especially web and mobile for B2C/D2C brands.
• Strong understanding of customer journeys, digital experience platforms, eCommerce ecosystems, and MACH architecture.
• Drive security focus and implementations across solutions.
• Deep familiarity with cloud platforms such as AWS/Azure and on-premise enterprise systems.
• Excellent interpersonal, presentation, and written communication skills - with the ability to influence both business and technology decisions.
• Comfortable engaging C-level and senior stakeholders such as CDO/CTO/CMO as a trusted partner.
• Based in the USA/Canada with the ability to travel occasionally for key customer meetings.