Delivery Manager

Title: Delivery Manager
Location: Seattle, WA | Onsite

Summary:

Seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

The ideal candidate will have a proven track record of managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

This role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes.

Responsibilities:

• Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.
• Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.
• Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.
• Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.
• Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.
• Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.
• Build trusted relationships with client executives, business leaders, and key stakeholders.
• Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.
• Lead geographically distributed teams across onshore, offshore, and vendor organizations.
• Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.
• Drive automation, operational efficiencies, and continuous service improvements across the portfolio.
• Support strategic planning, transformation initiatives, and roadmap execution.

Required Qualifications:

• 15+ years of IT industry experience.
• Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.
• Proven experience leading development, maintenance, production support, and managed services engagements.
• Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.
• Experience leading large distributed teams across multiple locations and time zones.

Required Skills:

• Healthcare Payer & FACETS Expertise
• Strong Healthcare Payer domain expertise.
• Hands-on experience with the TriZetto FACETS platform and core payer operations.
• Solid Understanding Of
• Claims Processing
• Membership & Enrollment
• Billing & Premium Management
• Provider Management
• Network Management
• Experience Managing
• Application Development Programs
• Production Support Services
• AMS and Managed Services Engagements
• FACETS Implementation & Upgrade Programs
• Digital Transformation Initiatives

Preferred Qualifications:

• PMP, PgMP, SAFe, or equivalent project/program management certifications.
• ITIL certification and managed services experience.
• Experience driving healthcare transformation and modernization initiatives.
• Familiarity with tools such as Jira, Azure DevOps, ServiceNow, and reporting platforms.