Help Desk Technician
Full-time
Franklin Fitch
Helpdesk Technician | Greater Cincinnati, OH | 6 month c2h
*No c2c enquiries*
I'm working with a client looking to bring on a Helpdesk Technician to support their internal IT environment, with a particular focus on Microsoft 365, Windows systems and general IT troubleshooting.
We're looking for someone comfortable providing hands-on end-user support, managing user accounts and resolving day-to-day technical issues, alongside some basic security administration.
What we're looking for:
- Experience supporting Windows 10/11 desktops and Windows Server environments.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
- Active Directory and Entra ID (Azure AD) user administration, including account provisioning, password resets and permissions.
- Troubleshooting hardware, software, connectivity and application issues.
- Basic IT security experience, including MFA, access controls and security best practices.
- Experience with ticketing systems, incident resolution and end-user support.
- Strong communication skills and a customer-focused approach.
Nice to have:
- Microsoft Intune and endpoint management experience.
- Exposure to Microsoft Defender and basic security troubleshooting.
- Familiarity with networking fundamentals such as DNS, DHCP and VPNs.
This would suit someone with a solid Microsoft support background who enjoys being hands-on, solving problems and taking ownership of technical issues.
If interested, please apply now!
Helpdesk Technician | Greater Cincinnati, OH | 6 month c2h
Vacancy posted 1 day ago
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