Key Account Operations Manager

Key Account Operations ManagerIn this role you will act as the first primary interface with our key customer, supporting all transport services. This position will be based in our DTW Station.Key Responsibilities:Supporting the development and implementation of dedicated customers in the region including maintaining SOPs, rates and customer profiles.Expedites the daily activities of all operational functions ensuring customer satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the companyMaintaining and providing support for all existing accounts with quoting, coordinating pickups, handling invoices and billing questions.Responsible for development and implementation of special projects; identifies markets to be grown or maintained and develops appropriate business strategiesLiaising and interacting with stations within the region on issue resolution, process improvement, etc.Handles incoming calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or servicesCollaborates closely with Sales, and other departments for smooth handling of shipments with continuous updatesEnsures documents are completed and updated in a timely and efficient manner and according to regulations and internal proceduresUses knowledge of all digital product offerings and to identify customer needs in this area and set up the appropriate digital solution that meets those customer needs.Consistent review of data integrity, analysis and troubleshooting issues between internal and customer systemsCoordinates and connects the internal resources to customize our products as needed and identify the experts within our DHL organization to present these solutions to customersDevelop and maintain a strong business partnership at all levels with external customerLead problem-solving efforts, conduct root cause analysis, and work with teams to develop and implement CAPAs as neededSkills / Requirements:Excellent communication skills – written, oral and presentationDedicated to and focusing upon servicing and supporting both internal and external customers is essentialExcellent analytical and numeric skills – spreadsheets and reportingExcellent skills in preparing presentationsExperience in Cargo Wise system a plusExcellent Data & Process analysis skillsAbility to support projects and work autonomouslyPay Range: $68,722.50 - $91,630.00+ (Based on Experience)Benefits (All Non-Union Employees):Compensation: Competitive base salary plus role dependent performance-based incentives.401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision: Optional coverage for exams, frames, and contacts.Dental: Optional coverage for preventive, basic, and major services.Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.