Accounts Receivable Follow Up Manager - On-Site

Position: AR Follow-Up Manager

Department: Revenue Cycle-9002

FLSA Status: Full Time: Exempt

Reports To: Billing Office Manager

JOB DESCRIPTION

JOB SUMMARY:

Under the direction of the Billing Office Manager, the AR Follow-Up Manager is an exempt management position responsible for billing office personnel and oversight of daily operation of the billing office. This includes interviewing, hiring, training and documenting progress of personnel as well as monitoring the accounts receivable balance in all databases.

Supervisory Responsibilities:

· All support staff.

Safety Sensitive Role:

· Yes

Duties/Responsibilities:

· Oversees daily office operations and delegates authority to assigned team leaders.

· Assists personnel with resolving issues with Clinics regarding billing issues. Must be accessible Clinic Managers to assist with any billing issues or patient dismissals.

· Monitors and coordinates billing personnel in performing assigned duties in manner that maintains high productivity.

· Assists in the recruiting, hiring, orientation, development, and evaluation of clerical staff.

· Reviews and approves weekly time records for billing staff.

· Monitors outstanding accounts receivable for all clinics.

Required Skills/Abilities:

· Knowledge of medical practices, terminology, and reimbursement policies.

· Skill in planning, organizing, delegating, and supervising.

· Skill in evaluating the effectiveness of existing methods and procedures.

· Skill in problem solving, and both verbal and written communication.

· Ability to read, interpret, and apply policies and procedures.

· Ability to set priorities among multiple requests.

· Ability to interact with patients, medical and administrative staff, and the public effectively.

· Ability to maintain a sufficient flow of work throughout the office by evaluating production and revising procedures accordingly.

· Ability to motivate the employees with the billing office to do their best.

· Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.

· Service Orientation: desire to serve and focus one's efforts on discovering and meeting the needs of internal and external customers.

· Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

· Learning and Growth: has a commitment to continuous professional and organizational learning.

· Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

· Good computer skills using a medical management application.

· Possess a strong work ethic and a high level of professionalism.

Education and Experience:

· High school diploma or equivalent required.

· Bachelor's degree, preferably with coursework in health care administration preferred but not required.

· Minimum 2 - 3 years of administrative experience preferably in a multi-physician specialty office, including 2 - 3 years of management experience in health care.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Requires good dexterity and range of motion.

· Must be able to lift up to 50 pounds at times.

Disclaimers

· This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

· Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.

#INDTR