Receptionist/Registration

Job Description

Job Description

???? Job Title: Medical Office Registration Secretary – Family Practice

???? Location: Southwest Family Physicians, Middleburg Heights, Ohio

???? Employment Type: Full-Time

???? Job Summary:

The Medical Office Registration Secretary plays a vital role in ensuring smooth patient flow and accurate data entry at a family practice office. This position is responsible for greeting patients, verifying insurance, collecting co-pays, and maintaining up-to-date patient records—all while delivering exceptional customer service in a fast-paced healthcare environment.

????️ Key Responsibilities:

• Greet patients warmly and professionally upon arrival
• Register new and returning patients accurately in the electronic health record (EHR) system
• Verify insurance coverage and obtain necessary authorizations or referrals
• Collect co-pays and outstanding balances; issue receipts
• Schedule appointments
• Maintain confidentiality and comply with HIPAA regulations
• Collaborate with clinical staff to ensure timely patient care
• Monitor waiting room flow and notify staff of delays or issues

???? Qualifications:

• High school diploma or equivalent required
• Prior experience in medical office or healthcare setting preferred but not required
• Familiarity with EHR systems
• Knowledge of insurance plans and billing procedures
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Ability to multitask and remain calm under pressure

???? Working Conditions:

• Office-based role with frequent interaction with patients and staff
• Requires a minimum of one Saturday per month (7:30am-noon)
• May require some Tuesday evening shifts