CSR (Bilingual English/Spanish)

Job Summary

We are seeking a Bilingual Call Center Representative to support healthcare providers and customers in a fast-paced customer care environment in San Juan, PR. This temp-to-hire opportunity is ideal for a dependable customer service professional who enjoys helping others, solving problems, and communicating clearly in both English and Spanish.

In this role, you will answer inbound calls and live chats, research account-related questions, document interactions, and provide accurate information related to healthcare services. This is a great opportunity to join a team-oriented environment with steady full-time hours, supportive leadership, and the potential to grow your experience in the healthcare services industry.

Key Responsibilities

- Answer incoming calls and respond to customer and provider inquiries in a professional manner.
- Assist with questions related to eligibility, benefits, claims, billing, payments, and service requests.
- Provide customer support through phone and chat channels while maintaining quality service standards.
- Research issues, navigate multiple systems, and work toward first-contact resolution.
- Document customer interactions accurately and maintain detailed records.
- Follow company policies, procedures, and call center quality guidelines.

Compensation and Benefits

- Pay: $13 per hour.
- Job Type: Temp-to-Hire.
- Schedule: Full-time, Monday to Friday, 40 hours per week.
- Location: San Juan, PR.

Required Qualifications and Skills

- Handle inbound customer and provider calls in a healthcare-related call center environment.
- Research and resolve eligibility, benefits, claims, billing, payment, and service request questions.
- Navigate multiple computer systems to provide accurate information and updates.
- Document customer interactions and maintain complete records.

- Minimum of 1 year of experience in customer service, call center, administrative, clerical, or office support roles.
- Bilingual proficiency in English and Spanish, written and verbal.
- Experience using computers and phone systems as primary work tools.
- Proficiency with Microsoft Office and Windows-based applications.
- Ability to learn and use multiple software applications.
- Strong communication, listening, and problem-solving skills.
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Dependable attendance and availability to work a full-time schedule.

Preferred Qualifications

- Previous experience in the healthcare industry.
- Experience supporting customers or providers in a high-volume call center environment.
- Strong customer service mindset with a positive, team-oriented attitude.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.