ETL Application Support Analyst

Responsibilities The Application Support Senior Analyst provides technical and business support for users of Citi Applications, delivering quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements. Maintains application systems that have completed the development stage and are running in daily operations. Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations. Performs start‑of‑day checks, continuous monitoring, and regional handover. Conducts same‑day risk reconciliations. Develops and maintains technical support documentation. Identifies ways to maximize the potential of the applications used. Assesses the risk and impact of production issues and escalates to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly. Formulates and defines scope and objectives for complex application enhancements and problem resolution. Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participates in application releases from development, testing, and deployment into production. Engages in post‑implementation analysis to ensure successful system design and functionality. Considers implications of technology application to the current environment, identifying risks, vulnerabilities, and security issues and communicating impact. Ensures essential procedures are followed and helps define operating standards and processes. Acts as a liaison between users/traders, interfacing internal technology groups and vendors. Raises problems to appropriate technology and business teams while adhering to Service Level Agreements. Acts as an advisor or coach to new or lower‑level analysts. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Actively involves in and owns Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned. Operates with a limited level of direct supervision, exercising independence of judgement and autonomy. Acts as SME to senior stakeholders and/or other team members. Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, and driving compliance with applicable laws, rules, and regulations. Ensures timely and accurate handling of incident and request tickets within prescribed SLAs. Ensures Application Support professionals provide excellent customer service in addition to resolving issues. Provides in‑depth analysis with interpretive thinking to define problems and develop innovative solutions. Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options. Documents technical procedures and develops and reviews content for the knowledge base. Qualifications 4+ years experience in an Application Support role. 3+ years ETL (Ab Initio) development and/or support experience. 3+ years Oracle database support experience. 3+ years Unix support experience. 3+ years data warehouse application development/support experience. Finance domain experience preferred. Experience installing, configuring, or supporting business applications. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization. Effective written and verbal communications, including the ability to explain technical issues in simple terms that non‑IT staff can understand. Demonstrated analytical skills. Issue tracking and reporting using tools. Knowledge or experience of problem management tools. Good all‑round technical skills. Effectively sharable information with other support team members and other technology teams. Ability to plan and organize workload. Consistently demonstrates clear and concise written and verbal communication skills. Ability to communicate appropriately to relevant stakeholders. Education Bachelor’s/University degree or equivalent experience. Location Tampa, Florida, United States Salary Range $87,280.00 – $130,920.00 Benefits In addition to salary, Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages (vacation, sick leave, and paid holidays). Equal Opportunity Employment Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citigroup Inc.