Team Leader II - Loan Servicing

Loan Servicing Manager

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role

In this position you will assist the Loan Servicing manager in leading the Loan Servicing department. You will oversee staff that services all loan products offered by the Credit Union and provide direction to support the daily operations of the department. The role also heavily focuses on the overall operations of servicing both the Consumer and Specialty loan portfolios.

Key Responsibilities

• Responsible for the supervision of Consumer and Specialty Loan Servicing specialists.
• Support the daily activities of the Consumer and Specialty Loan Servicing portfolios. This includes the review of daily, weekly, and monthly reports.
• Oversees the Specialty Loan Portfolio by ensuring the completion of title reports, federal reserved pledged loan report, Lee and Mason insurance tracking for aircraft, marine, and RVs, and all specialty loan payoff requests.
• Oversee all title and lien tracking across multiple indirect lenders and internal loans. Point of contact for all indirect lenders titling and lien questions.
• Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department.
• Assists members and internal teams with member escalation and effective resolution to member requests.
• Aid the department manager with hiring and interviewing potential team members.
• Train, evaluate and develop the staff of the department to reach individual and department goals.
• Ensure daily operations support the strategic goals as determined by management and the board of directors.
• Review reports and system dashboards from internal and external systems to direct team activities.
• Oversee loan sales pertaining to the consumer loan portfolio.
• Communicate with vendors and partners effectively and as needed to resolve issues.
• Perform employee evaluations, formulating and implementing corrective action as needed and setting goals to assist staff members in reaching their full potential.
• Provide effective communications with staff regarding changes or updates to be implemented within the department.
• Update department procedures as needed under the guidance of management.
• Promote honest and open communication, trust, leadership, and performance within the department.
• Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
• Responsible for the maintenance and monitoring of loan servicing general ledger accounts including researching and clearing exceptions.

Who You Are

• Minimum 6 years' servicing experience preferably within the credit union industry.
• Advanced knowledge of Consumer and Specialty loans.
• Leadership/management experience in mortgage/loan servicing in a financial institution.
• Ability to communicate effectively orally and in writing.
• Demonstrates proficiency with all applicable state and federal lending laws and regulations.
• Ability to resolve interpersonal conflicts and ensure consistent communication.
• Strong attention to detail and strong organizational skills.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Ability to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public.
• Advanced knowledge of knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
• Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors.
• Ability to prioritize and meet deadlines.
• Must possess a cheerful outlook and the ability to motivate a team

What We Offer

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match
• Paid Time Off, Wellness Time & Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $66,950.00 - $85,361.25, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.