IT Asset Management Specialist | Philippines

Job Description

Job Description

Description:

As an IT Asset Management Specialist , you will play a pivotal role in managing the company's IT assets (both hardware and software) throughout their lifecycle. Your responsibilities encompass a diverse range of tasks, ensuring efficient asset utilization, compliance, and support for business operations. While the following outlines key responsibilities, please note that your role may involve additional duties not explicitly mentioned here.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

What you’ll do:

Inventory Management

• Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software, and licenses
• Implement and maintain an effective asset tracking system to monitor asset locations, usage, and conditions.
• Collaborate with relevant stakeholders to forecast future asset needs based on business requirements and growth projections.
• Ensure proactive planning and budgeting for asset acquisitions and replacements.

Asset Logistics Management

• Process asset deployment/retrieval via incident and request tickets.
• Coordinate with vendors for processing of the physical deployment and retrieval of the assets.
• Follow up, track, and escalate as needed to ensure completeness of the task.
• Provide significant update to end users.
• Updating asset status in the records.

Asset Lifecycle Management

• Collaborate with IT support teams to facilitate asset maintenance, repairs, and upgrades as needed.
• Ensure that assets are functioning optimally to support business operations.
• Assess the need for the repair of assets based on Its warranty or cost If out of warranty.
• Track its status until Its return to warehouse for redeployment/disposal.
• Manage the entire lifecycle of IT assets from acquisition to disposal.
• Plan and coordinate the procurement of new assets and the retirement of old ones.
• Coordinate the procurement process for new assets, ensuring timely delivery and proper configuration.

Audit, Compliance, and Licensing

• Ensure compliance with software licensing agreements and avoid penalties for overuse.
• Monitor and manage software licenses to ensure proper utilization and compliance with vendor agreements.
• Conduct periodic audits, including physical audits if required, to verify asset data accuracy and identify discrepancies.

Cost Management

• Track and analyze the total cost of ownership (TCO) for IT assets.
• Identify cost-saving opportunities and negotiate with vendors for better pricing and terms.

Documentation, Policies, and Procedures

• Maintain thorough documentation of all IT asset management activities, including acquisition, deployment, maintenance, and disposal records.
• Ensure documentation is easily accessible and up to date.
• Develop and enforce IT asset management policies and procedures.
• Ensure that all IT asset management practices align with organizational goals and regulatory requirements.
• Automate whenever possible the processes and workflows.

Security and Risk Management

• Implement and maintain security measures for IT assets to protect against loss, theft, and unauthorized access.
• Conduct regular audits and risk assessments to identify vulnerabilities and ensure the security of IT assets.

Reporting and Analysis

• Generate reports on IT asset status, usage, and lifecycle for stakeholders including C- Level.
• Analyze data to identify trends, inefficiencies, and areas for improvement.
• Ability to explain and present the report whenever needed.

Training and Helpdesk Support

• Assist the helpdesk team during periods of low asset management activity by addressing incident or request tickets in the queue.
• Provide timely resolution or escalation of issues to ensure minimal disruption to end-users.
• Address user issues and inquiries related to IT assets.
• Provide training and support to staff on IT asset management processes and best practices.

Exit Clearance Preparation

• Prepare data for IT Managers before clearing an exiting employee's clearance form, ensuring all assigned assets are properly accounted for and managed according to company policies.

We’re looking for individuals with:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize tasks effectively.
• Analytical mindset with problem-solving skills.
• Adaptability to changing priorities and environments.

Requirements:

Required Qualifications:

• Intensive knowledge with CMDB / ITSM Platform:? Prior experience with FreshService or similar IT Service Management (ITSM) platforms, with a focus on the asset management.
• M365 Administration: ?Knowledge with Microsoft 365 administration, including user management, license provisioning, and application deployment.
• Azure Active Directory: ?Basic understanding of Azure Active Directory (AAD) concepts and administration tasks, such as user provisioning, group management, and security policies.
• Microsoft Intune: ?Endpoint Management and Reporting.
• Automation: ?Knowledge in automations, integrations, and workflow changes in ITSM platform.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Previous experience in asset management, IT support, or related roles is advantageous.
• Relevant certifications such as ITIL Foundation or CompTIA IT Asset Management (ITAM) are a plus.