Program Manager

Position Summary As part of the Program Leadership Team, the Program Manager plays a key role in creating the joy that camp can bring. With a large focus on building up a community of inclusion and setting up a culture where every camper or guest feels safe to step outside of their comfort zone, the Program Manager helps manage the camp activities and seasonal program staff. Ensuring safety and ultra‑accessibility is of the utmost importance. The Program Leadership team serves as the main point of contact for our user groups, campers and guests. One main aspect of this position is to work as the official planner and liaison between user groups and Morgan’s Wonderland Camp. Success in this role relies heavily on a love of problem‑solving and the ability to provide amazing customer service. Responsibilities Partner, Camper & Guest Experience Provide an excellent experience for campers, groups, guests, and volunteers. Collaborate and develop camp schedules for each assigned user group, camp session or event. Prep, set up, host and clean up as part of your assigned camp sessions. Provide operational and logistical support to assigned camp user groups during their entire stay at camp. Utilize the registration system to collect information and communicate with user groups, campers, and guests. Share critical information about assigned user groups, camp sessions, events and guests with the whole camp team, including Maintenance, Housekeeping, volunteers, Admin, Morgan’s Wonderland Inclusion Foundation, the San Antonio Food Bank, and the Edwards Aquifer Authority. Activity and Program Management Plan, organize and develop curriculum and programming for assigned activity areas. Oversee the day‑to‑day operation of assigned activity areas. Develop, monitor and implement annual budgets for assigned activity areas, ensuring consistent stewardship throughout the year. Maintain program equipment and facilities to be clean and in good repair. Generate, document and maintain activity procedure manuals. Create a seasonal staff training program for each assigned activity. Retain and update activity‑related records and reports. Maintain appropriate certification or education level for assigned activities. Ensure that assigned activity areas meet current ACA standards, local and state law, and the Morgan’s Wonderland code of standard practice. Actively support and promote a safe environment and ensure that proper safety precautions are followed. Evaluate camp programming on a regular basis, using metrics, data and anecdotal information, to identify areas for improvement. Work with the Program Leadership Team to create general programming experiences that leave lifelong impacts and memories. Ensure all activities are barrier‑free for campers, groups and guests, and align with the motto of inclusion. Increase and implement strategies to improve activity and camp efficiencies. Research and investigate new activity and implementation ideas. Program Team and Staff Leadership Supervise seasonal program staff as part of the Program Leadership Team. Coach, instruct and/or consult other staff. Organize, assign and schedule seasonal staff during lead sessions. Communicate and delegate effectively to staff. Contribute, facilitate and participate in seasonal staff trainings. In coordination with the Program Director, conduct regular evaluations and reviews of seasonal staff. Assist with seasonal staff recruiting, interviewing and selections. Cultivate staff morale by monitoring team dynamics and individual needs. Help create and model the Morgan’s Wonderland Camp culture. Assisted in planning staff retention initiatives. Meet regularly with the Program Director and Program Leadership team. General Responsibilities Participate in ongoing professional development and maintain an understanding of current best practices. Provide support to other departments as needed. Attend and participate in employee trainings and meetings. Mitigate risk whenever possible and make safety recommendations to all departments. Perform any other duties as required. Qualifications Minimum 2 years of camp operations experience, with at least some managerial experience. Commitment to the mission and core values of Morgan’s Wonderland and implementation of these values in all daily work activities. High levels of self‑motivation and leadership abilities. Demonstrate leadership in volunteer and staff development, budget and fiscal management, financial development, community development, and strategic planning. Ability to delegate appropriate responsibilities in day‑to‑day operations. Detail‑oriented and able to meet deadlines. High levels of alertness and concentration; analytical abilities and multitasking to identify problems and recommend solutions. Willingness and enthusiasm to work as part of a team; maintain a positive attitude under stress. Excellent oral and written communication skills and working knowledge of Microsoft Office and Outlook. Maintains a flexible work schedule with the ability to work extended hours. A Texas driver’s license is required, as well as the capacity to drive to various locations. Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Physical Requirements Frequent sitting, standing, walking, bending and twisting upper body for long periods. Ability to lift up to 40 pounds; occasional climbing, balance, stoop, kneel or crouch required. Frequent and at times a high level of walking is required. Capable of viewing a computer monitor for long periods. Environmental Demands Work environment is an outdoor camp environment with continuous outdoor activity and exposure to weather. Ability to move quickly across campus on uneven terrain. Work performed in a fast‑paced office and outdoor environment that requires attending meetings at different off‑site locations. Additional Information The continuous requirement for professional demeanor and appropriate camp staff attire at all times. On‑site housing available. Total Rewards Summary Health and wellness benefits – health/dental/vision insurance, prescription drug discounts, employee assistance programs and wellness programs. Morgan’s pays 100% of “employee only” coverage for the base Medical Plan, Dental, Vision and Basic Life. Financial and retirement benefits – 401(k) plans, profit‑sharing plans, financial planning assistance and matching contributions. Time‑off and leave benefits – 3 weeks of PTO accrual and 40 hours can be rolled over to the next calendar year; 11 holidays per year with paid parental leave. Discounts for employees – complimentary Family & Friends season passes; discounted single‑day tickets after comp ticket bank exhausted; in‑park food, beverage and merchandise, and birthday, cabana and facility rentals. Life Insurance & AD&D – $50K basic life/AD&D insurance policy at no cost to you. Disability Insurance – short‑term & long‑term disability coverage is available. Communicare Partnership – our Communicare partnership offers a $0 copay waiver, priority scheduling/appointments, prescription discounts and home/work delivery. $0 copay for Telehealth Nurse Line available (24/7). Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic. #J-18808-Ljbffr Morgan's