Desk Clerk

Desk Clerk

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.

General Information

The City of Ames Parks & Recreation Department has an exciting opportunity for Desk Clerks to provide support to customers and staff at Parks & Recreation facilities! Current openings are for Community Center Desk Clerks. Candidates interested in this opportunity can expect to work a varied schedule of less than 20 hours per week. Evening and weekend hours required for the current openings. Desk Clerks are directly accountable to the Office Manager or Auditorium/Bandshell/Community Center Manager and adjunctly accountable to the Recreation Superintendent and the Director of Parks & Recreation. This position is an ongoing, part-time, less than 20 hours per week position that is not benefit or paid leave eligible. Posting is open until filled.

Examples of Essential Job Functions

• Answer incoming calls and direct them appropriately.
• Greet customers.
• Receive payments and balance cash drawers.
• Communicate program information to customers.
• Register participants for programs/activities.
• Complete data entry and general clerical duties.
• May perform opening/closing procedures.
• Supervise facility activities (i.e., open gym, games, birthday parties, etc.).
• Setup equipment as needed or required.
• Complete tasks as assigned.
• Ensure a safe environment minimizing or eliminating hazardous situations and behaviors.
• Fill in for full-time staff members during times such as vacations, department meetings, department or city functions, and holidays that the Community Center is open to the public.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Qualifications

Age Requirement: Must be at least 18 years of age. Knowledge, Skills, and Abilities:

• Cash handling and computer skills.
• Ability to learn and use recreation software
• Ability to clearly communicate; understand customer needs.
• Ability to be self-motivated with a positive attitude.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Ability to answer and assist customers on the phone or direct them to the correct party.
• Ability to understand, appreciate and embody the City of Ames Core Values.
• Ability to maintain an exceptional level of safety.
• Ability to interact with customers in a friendly and approachable manner.
• Ability to maintain a professional appearance (staff shirt, khaki pants and closed-toed shoes) at all times while onsite.
• Ability to maintain a professional demeanor (calm and courteous) at all times while on site.

Supplemental Information

Physical & Environmental Characteristics: Required Physical Activities: Talking, hearing, walking, reaching, grasping, pushing, pulling, repetitive motions, stooping, kneeling, crouching, standing, sitting, and finger dexterity. Physical Characteristics of Work: Work requires sitting and/or using various computer equipment approximately 75% of the time, and standing and/or walking 25% of the time. Frequently requires the exertion of up to 10 pounds of force, and infrequently requires the exertion of 10 – 50 pounds of force to lift or otherwise move objects. Vision Requirements: The minimum standard for those whose work deals largely with preparing and analyzing data and written information, accounting, transcription, using a computer terminal, and/or extensive reading. Environmental Conditions: For most positions in this classification, the worker is not substantially exposed to adverse environmental conditions. In some positions, the worker may be subject to noise, vibration, mechanical hazards, electrical hazards, chemical hazards, or atmospheric conditions that affect the respiratory system or the skin. Examples of Equipment Used on the Job: Computer terminal and hardware; a variety of word processing, spreadsheet, database, presentation, and specialized software; general office equipment such as copier, files and file cabinets, photocopy machine, and calculator; communications equipment such as telephone and fax machine. Selection Process: The selection process consists of an evaluation of education and experience, an interview, and completion of a criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status.

NOTE: Preference may be given to applicants possessing qualifications above the minimum.