Front Desk Agent

Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.00 - $17.51 per hour. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing bank funds. Issues, controls, and releases guest safe‑deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow‑up. Responds appropriately to guest complaints, making appropriate service recovery gestures to ensure total guest satisfaction. Qualifications 1‑2 years customer service experience. Ability to stand for 8 hours. Basic knowledge of computers and software, including ability to use e‑mail, word processing, spreadsheet software, and a hotel management system. Benefits Excellent benefits: medical, dental, life, PTO, and 401(k) with company match for full‑time associates. We offer an excellent travel discount program. Opportunity to grow; we promote from within. About the Company Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family‑driven culture is the backbone of our company. #J-18808-Ljbffr